Customer Service And Student Services Coordinator

Canonical Tutors; Islamabad; On-site; PKR 670,000 - 893,000; Full time

Job summary

Canonical Tutors is seeking a Student Services Coordinator for its Islamabad office to coordinate students, tutors and UK-based clients.

You will match students with suitable tutors, book lessons, schedule sessions and handle client administration in a fast-paced, professional environment, using CRM/TutorCruncher and internal systems. Strong English and organisational skills are essential.

Qualifications

• Strong spoken and written English.
• Professional communication with UK-based parents and tutors.
• Organisation and time management.
• Attention to detail for lesson times, tutor matching, client information and records.
• Basic to strong computer skills, including email, WhatsApp, browsers, documents and spreadsheets.

Responsibilities

• Match students with suitable tutors based on subject, level, requirements and availability.
• Book trial and regular lessons using internal systems.
• Coordinate lesson schedules between clients and tutors.
• Support student, tutor and client administration.

Skills

Strong English

Professional communication

Organisation & time management

Attention to detail

Scheduling & scheduling conflicts

Reliability & punctuality

Telephone communication

Customer service

Learning software quickly

Tools

CRM/TutorCruncher

Job description

Job Description

Location: Gulberg Greens, Islamabad

Job Type: Full-time, on-site

Working Hours: 8 hours per day, 6 days per week

Salary: PKR 60,000–80,000 per month, depending on experience, qualifications, communication skills and suitability.

Canonical Tutors is a UK-focused online tutoring company providing tutoring to students across the United Kingdom. The company supports UK students through tutors worldwide and specialises in Maths, English and Science tutoring from primary school through GCSE, iGCSE and A Level.

We are looking for a professional, organised and personable Student Services Coordinator to join the Islamabad office and help coordinate students, tutors and UK-based clients.

Key responsibilities

• Match students with suitable tutors based on subject, level, requirements and availability.
• Book trial and regular lessons using internal systems.
• Coordinate lesson schedules between clients and tutors.
• Support student, tutor and client administration.

Job Specification

Must-have skills

• Strong spoken and written English.
• Professional communication with UK-based parents and tutors.
• Organisation and time management.
• Attention to detail for lesson times, tutor matching, client information and records.
• Basic to strong computer skills, including email, WhatsApp, browsers, documents and spreadsheets.
• Ability to learn software quickly.
• Problem-solving for scheduling problems and routine client or tutor issues.
• Reliability and punctuality.
• Telephone communication skills.
• Professional, calm and responsible approach when dealing with clients.

Training will be provided on

• Tutor matching and selection
• CRM/TutorCruncher
• Booking and scheduling lessons
• Internal processes, student and tutor policies, and client onboarding
• Lesson confirmation procedures, contracts and administrative processes
• Client queries, the UK tutoring market and UK education system
• Escalation procedures