Customer Sales Representative - Remote

Kingdom Trip; Karachi Division; Remote; PKR 334,800 - 558,000; Full time

Job summary

Kingdom Trip, a leisure and travel company in Karachi, is looking for a motivated Customer Sales Representative for a 12-month contract. This role involves handling customer inquiries, achieving sales targets, and delivering a high-quality service experience.

The ideal candidate will have sales experience in travel services, strong communication skills, and a customer-focused mindset. The position allows for remote work when authorized, providing structured coaching and opportunities for career growth.

Qualifications

• Proven experience in selling travel products.
• Strong English communication skills.
• Ability to solve customer issues effectively.
• Familiarity with CRM systems and reporting.

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Present travel products and meet sales targets.
• Resolve booking issues and maintain high service standards.
• Work assigned shifts and provide regular reports.

Skills

Sales experience

Verbal communication

Problem-solving

Customer focus

CRM familiarity

Computer literacy

Job description

Job Description

Kingdom Trip is a growing leisure, travel, and tourism company based in Karachi serving customers across Pakistan. We are seeking a motivated Customer Sales Representative to join our Karachi team on a 12-month contract with potential for long‑term employment. This role handles inbound and outbound customer interactions to promote travel packages, answer inquiries, and close sales while maintaining high service standards.

• Manage customer contacts: Respond to inquiries via phone, chat, and email; qualify leads and follow up to convert prospects to bookings.
• Sales and targets: Present travel products and promotions, achieve individual monthly sales targets, and accurately record sales activity in the CRM.
• Customer service: Resolve booking issues, provide product information, coordinate with operations for confirmations and changes, and ensure a smooth customer experience.
• Market knowledge: Stay up to date on company packages, pricing, seasonal promotions, and relevant travel policies to advise customers effectively.
• Shift and reporting: Work assigned shifts (including U.S. night shift availability when required), maintain timely attendance, and submit daily activity and sales reports.
• Compliance and quality: Follow company policies for data protection and booking procedures and contribute to quality assurance and continuous improvement initiatives.

The successful candidate will be based in Karachi and may work remotely when authorized; occasional in‑office attendance for training, coaching, and team meetings is expected. Kingdom Trip provides structured coaching, performance feedback, and a professional team environment that supports career growth within the international leisure and travel sector.

Job Specification

• Proven experience selling services or travel products via phone or chat with a demonstrated ability to meet monthly targets.
• Strong verbal and written English communication; ability to explain options clearly and close sales with confidence.
• Customer‑focused mindset with problem‑solving skills to handle booking changes and complaints professionally.
• Familiarity with CRM systems, call logging, and basic sales reporting; comfortable learning new booking platforms.
• Ability to work U.S. night shifts when scheduled and maintain productivity across varying hours.
• Good computer literacy: reliable use of laptop/desktop, web browser, email, and video conferencing tools; dependable internet connection.
• Organized, punctual, and able to manage multiple customer interactions while maintaining accurate records.
• Team player who responds well to coaching, follows processes, and contributes to a positive service culture.