Customer Sales Associate (Solar) – Rawalpindi

Touchstonejobs; Saddar; Vor Ort; PKR 300.000 - 540.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Training Programs

Zusammenfassung

Touchstonejobs in Pakistan is seeking an Outbound Verification and Transfer Associate to join the sales and customer service team. You will handle high-volume outbound calls, verify information, and transfer qualified leads to the appropriate internal teams using our CRM.

The role is fast-paced and target-based, requiring excellent communication, strong attention to detail, and proficiency with CRM tools such as Salesforce or HubSpot.

Qualifikationen

• 6 months of prior outbound call center, tele-sales, or verification experience.
• Clear, professional verbal communication with an American accent.
• Proficiency using CRM software (e.g., Salesforce, HubSpot) for data entry and lookups.
• Ability to multitask across screens and systems while maintaining call quality.
• Strong attention to detail and adherence to process and compliance guidelines.

Aufgaben

• Conduct a high volume of outbound calls to verify account or contact information.
• Verify information and qualify leads according to company protocols before transfer.
• Transfer verified calls to the appropriate internal specialist, agent, or department.
• Navigate and update CRM records quickly and accurately during and after calls.
• Meet and strive to exceed daily, weekly, and monthly transfer and verification targets.
• Follow documented procedures and compliance guidelines for outbound calling and data handling.

Kenntnisse

Outbound calls

CRM proficiency

Multi-tasking

Attention to detail

Communication (American accent)

Target-driven mindset

Tools

Salesforce

HubSpot

Jobbeschreibung

We are seeking a highly driven and results-oriented Outbound Verification and Transfer Associate to serve as a critical link in our sales and customer service pipeline. The primary responsibility of this role is to conduct outbound calls to customers and prospects, perform essential basic information verification, and execute seamless, professional transfers to the relevant internal teams. This is a fast-paced, target-based role that requires exceptional multitasking skills, superior organizational abilities, and deep efficiency in using CRM systems to manage and update high volumes of data.

Responsibilities

• Outbound Communication: Conduct a high volume of outbound calls daily to engage with customers and verify account or contact information.
• Verification and Qualification: Perform basic verification checks over the phone according to strict company protocols to ensure the integrity and quality of the lead or contact before transfer Call Transfer: Efficiently and professionally transfer verified and qualified calls directly to the appropriate internal specialist, agent, or department.
• CRM Management: Utilize and navigate the Customer Relationship Management (CRM) system with a high degree of proficiency to quickly access, verify, and accurately update contact details during and immediately following calls.
• Multi-Tasking: Seamlessly manage simultaneous tasks, including engaging in conversation, following verification scripts, navigating complex systems, and tracking call outcomes in real-time.
• Target Achievement: Consistently strive to meet and exceed daily, weekly, and monthly targets for verified calls and successful transfers, maintaining a performance-driven mindset.
• Process Adherence: Strictly follow all documented procedures, scripts, and compliance guidelines related to outbound calling and data handling.

Requirements

• Communication: Clear, professional, and confident verbal communication skills with an American accent.
• Target-Driven Mindset: Proven motivation and tendency to not only meet but exceed performance metrics and targets in a goal-oriented environment.
• CRM System Proficiency: Demonstrable experience and comfort in using CRM software (e.g., Salesforce, HubSpot, etc.) for data entry, look-up, and account tracking.
• Multi-Tasking Ability: Strong organizational skills and the ability to manage multiple screens, databases, and processes simultaneously while maintaining call quality.
• Detail Orientation: High attention to detail, essential for accurate information verification and data entry.
• Minimum 6 months of prior experience in an outbound call center, tele-sales, or verification role.
• Medical Insurance
• Training Programs
• Market Competitive Salary + Lucrative Bonus