Outbound Verification Specialist – Night Shift

Touchstonejobs; Pakistan; On-site; PKR 420,000 - 660,000; Full time

Benefits offered by this job

Medical Insurance

Training Programs

Night shift

Job summary

Touchstonejobs seeks a highly driven Outbound Verification and Transfer Associate to join our fast-paced sales and customer service team in Pakistan. You will conduct high-volume outbound calls, verify information, and transfer qualified leads to the right internal departments with professionalism.

You must excel at multitasking, maintain accuracy in CRM records (Salesforce, HubSpot), and meet daily and weekly targets for verified calls and transfers.

Qualifications

• Clear, professional verbal communication with an American accent.
• Proven motivation to meet/exceed performance metrics.
• CRM system proficiency (e.g., Salesforce, HubSpot).
• Multi-tasking ability across multiple screens and processes.
• Detail-oriented with high data accuracy.
• Minimum 6 months of outbound call center, tele-sales, or verification experience.
• Night shift availability.

Responsibilities

• Outbound communication: conduct a high volume of outbound calls to engage customers and verify information.
• Verification and qualification: perform basic verification checks and ensure lead quality before transfer.
• Call transfer: transfer verified calls to the appropriate internal specialist or department.
• CRM management: use CRM to access, verify, and update contact details.
• Multi-tasking: manage conversations, scripts, systems, and track outcomes in real time.
• Target achievement: meet/exceed daily/weekly/monthly call and transfer targets.
• Process adherence: follow procedures, scripts, and data-handling guidelines.

Skills

Verbal communication

CRM proficiency

Multi-tasking

Attention to detail

Target-driven mindset

Night shift availability

Tools

Salesforce

HubSpot

Job description

Touchstonejobs seeks a highly driven Outbound Verification and Transfer Associate to join our fast-paced sales and customer service team in Pakistan. You will conduct high-volume outbound calls, verify information, and transfer qualified leads to the right internal departments with professionalism.

You must excel at multitasking, maintain accuracy in CRM records (Salesforce, HubSpot), and meet daily and weekly targets for verified calls and transfers.