Customer Experience Specialist – FinTech Remittance

ACE Money Transfer Limited; Kharian; On-site; PKR 600,000 - 1,100,000; Full time

Job summary

ACE Money Transfer Limited is seeking a Customer Experience Officer/Executive in Pakistan to ensure a seamless, customer-centric remittance journey. The role involves handling inquiries, resolving issues, and collaborating with product and compliance teams to enhance service quality across channels.

The ideal candidate will have a degree in business/finance or related field and 0–3 years in customer service, with strong English communication and proficiency in CRM tools.

Qualifications

• Strong communication and problem-solving skills.

Responsibilities

• Act as the first point of contact for customers via phone, email and chat.
• Handle inquiries on remittance transactions, account setup and processes.
• Monitor customer journey and suggest process improvements.
• Ensure compliance with KYC/AML and data protection.
• Escalate unresolved issues and ensure timely follow-up.

Skills

Communication skills

Interpersonal skills

Stress management

Remittance knowledge

MS Office & CRM

Education

Bachelor's degree in Business Administration/Finance/Commerce

Tools

CRM

Job description

ACE Money Transfer Limited is seeking a Customer Experience Officer/Executive in Pakistan to ensure a seamless, customer-centric remittance journey. The role involves handling inquiries, resolving issues, and collaborating with product and compliance teams to enhance service quality across channels.

The ideal candidate will have a degree in business/finance or related field and 0–3 years in customer service, with strong English communication and proficiency in CRM tools.