Customer Experience Specialist – Karachi

Bits Generation; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

BITS Generation in Karachi is seeking a Customer Service Specialist to manage customer interactions professionally, document conversations, and follow structured service processes in a busy office.

The role emphasizes strong communication, patience, and accuracy in handling inquiries, with opportunities for growth within a performance-driven team.

Candidates should be able to work onsite, coordinate with internal teams, and contribute to delivering high-quality service in a BPO-style environment.

Qualifications

• Strong written and spoken communication skills.
• Ability to listen carefully and respond clearly.
• Patience and professionalism in handling inquiries.
• Basic computer skills and ability to follow processes.
• Experience in customer service or call center is a plus.

Responsibilities

• Handle customer interactions in a professional and timely manner.
• Document customer communications and follow company procedures.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain high service standards and a customer-focused mindset.

Skills

Strong communication

Customer handling

Patience

Professionalism

Basic computer skills

Record management

Teamwork

Job description

BITS Generation in Karachi is seeking a Customer Service Specialist to manage customer interactions professionally, document conversations, and follow structured service processes in a busy office.

The role emphasizes strong communication, patience, and accuracy in handling inquiries, with opportunities for growth within a performance-driven team.

Candidates should be able to work onsite, coordinate with internal teams, and contribute to delivering high-quality service in a BPO-style environment.