Customer Experience Executive - Evening & Rotational Shifts

Sastaticket; Karachi Division; On-site; PKR 558,000 - 893,000; Full time

Benefits offered by this job

Medical coverage

Annual travel allowance

Professional development

Job summary

sastaticket is hiring a Customer Service Executive for evening and rotational shifts in Pakistan. You will support customers via calls and other channels, handling travel information, bookings, modifications, cancellations, refunds, rebookings, and post-booking queries.

You will thrive in a fast-paced, performance-driven environment with emphasis on service quality, empathy, ownership, and adaptability. The role offers training and ongoing coaching, with opportunities for growth as you

Qualifications

• Bachelor’s degree completed or in progress.
• 0–7 years of experience in customer service, call center, travel, or related role.
• Strong verbal and written communication skills.
• Good interpersonal skills, empathy, active listening, and practical problem-solving ability.
• Ability to stay composed under pressure and handle changing priorities.
• Willingness to work in the evening and rotational shifts.

Responsibilities

• Handle incoming customer calls professionally and efficiently.
• Provide accurate guidance on travel options, bookings, policies, pricing, and services.
• Guide customers through the booking journey and explain next steps and requirements.
• Manage booking-related activities including new reservations, changes, cancellations, refunds, and rebookings.
• Troubleshoot issues, identify resolutions, and own the case through closure or escalation.
• Handle complaints with empathy and sound judgment, following escalation rules.
• Proactively follow up on pending cases and close communication loops with customers and internal teams.
• Maintain CRM records with clear, complete interaction history.
• Stay updated on policies, pricing, and systems to ensure reliable guidance.

Skills

Communication skills

Empathy & listening

Problem solving

Multitasking

Adaptability

Written communication

Education

Bachelor’s degree (completed or in progress)

Tools

CRM systems

Ticketing systems

Job description

sastaticket is hiring a Customer Service Executive for evening and rotational shifts in Pakistan. You will support customers via calls and other channels, handling travel information, bookings, modifications, cancellations, refunds, rebookings, and post-booking queries.

You will thrive in a fast-paced, performance-driven environment with emphasis on service quality, empathy, ownership, and adaptability. The role offers training and ongoing coaching, with opportunities for growth as you