Customer Care Specialist – Morning Shift with Incentive Bonus

Vision Wave Communications; Karachi Division; On-site; PKR 335,000 - 502,000; Full time

Benefits offered by this job

Incentive Bonus

Sports and Entertainment

Job summary

Vision Wave Communications in Karachi is hiring a Customer Support Representative for our consumer services team. This on-site, full-time role focuses on clear customer communication, resolving routine concerns, and maintaining a positive service experience.

You will work with a coordinated support group to handle inquiries in English and Urdu, document interactions, and follow service procedures to ensure consistent quality.

Qualifications

• Strong verbal and written communication in English and Urdu.
• Customer-focused attitude with patience, professionalism, and active listening.
• Ability to understand customer concerns and provide clear, accurate responses.
• Basic computer literacy, including email, web-based systems, and data entry.
• Accurate documentation of requests, complaints, and follow-up actions; practical problem-solving and sound judgment when escalating issues.
• Ability to manage multiple interactions while maintaining attention to detail.
• Teamwork, punctuality, adaptability, and willingness to follow service procedures.
• Ability to remain calm and respectful with dissatisfied customers.

Responsibilities

• Respond to customer questions through approved communication channels in a courteous and timely manner.
• Provide accurate information and explain available services or procedures.
• Coordinate with colleagues to maintain consistent service standards and reliable information.
• Follow company policies, service procedures, and quality expectations during every interaction.

Skills

Verbal & written English

Urdu language

Customer-focused

Active listening

Multitasking

Teamwork

Punctuality

Adaptability

Calm under pressure

Tools

Email

Web-based systems

Data entry

Job description

Vision Wave Communications in Karachi is hiring a Customer Support Representative for our consumer services team. This on-site, full-time role focuses on clear customer communication, resolving routine concerns, and maintaining a positive service experience.

You will work with a coordinated support group to handle inquiries in English and Urdu, document interactions, and follow service procedures to ensure consistent quality.