CRM Growth & Retention Specialist

Brickstech; Lahore; Sur place; PKR 900 000 - 1 300 000; Plein temps

Résumé du poste

Brickstech is hiring a CRM Specialist to manage customer relationships and optimize the journey across laptop and IT product channels. You will maintain accurate records, segment audiences for targeted outreach, and drive campaigns across WhatsApp, email, and other channels.

Collaboration with sales, marketing, and support is essential to ensure timely follow-ups and a consistent brand experience. The role focuses on improving retention, converting leads into customers, and turning existing

Qualifications

• 2-5 years of experience in CRM management, customer relationships, sales operations or related role.
• Experience in planning and executing customer campaigns and retention initiatives.
• Strong data analysis and reporting capability to optimize the customer journey.

Responsabilités

• Manage and maintain the CRM system and customer database, ensuring accuracy and security.
• Segment customers by purchase history, location, and engagement to drive targeted campaigns.
• Execute WhatsApp/Email/SMS campaigns and track performance metrics.
• Coordinate with sales, marketing, and support to ensure timely follow-ups and consistent messaging.
• Develop post-purchase communication workflows to improve retention and upsell.
• Monitor lead flow, qualification, and conversion rates; optimize the sales pipeline.
• Prepare regular reports on activity, retention, and campaign results.

Connaissances

CRM management

customer retention

data-driven campaigns

lead tracking

campaign planning

cross-functional collaboration

Formation

Bachelor's degree in IT or Sales or Business related field

Outils

Odoo

Description du poste

Brickstech is hiring a CRM Specialist to manage customer relationships and optimize the journey across laptop and IT product channels. You will maintain accurate records, segment audiences for targeted outreach, and drive campaigns across WhatsApp, email, and other channels.

Collaboration with sales, marketing, and support is essential to ensure timely follow-ups and a consistent brand experience. The role focuses on improving retention, converting leads into customers, and turning existing