CRM Assistant / Coordinator Immediate Joiners Only (G9 Markaz, Islamabad)

HRBS Global; Islamabad; On-site; PKR 446,000 - 781,000; Full time

Job summary

HRBS Global is seeking a CRM Assistant / Coordinator in Islamabad to manage CRM setup and admin tasks, support member and lead activities, update digital content, and assist with payment-recording and CRM-based reporting. The role reports to Management and requires 1 year of experience.

Key duties include configuring CRM programs, maintaining codes and links, supporting Customer Service with memberships paid via payment links, and ensuring accurate payment records and reporting to drive CRM

Qualifications

• 1 year of experience in CRM/administration.

Responsibilities

• Set up and maintain CRM and administration programs and plans.
• Create PassKit configurations and whitelist corporate accounts as needed.
• Create and update codes; maintain master register of corporate/personal codes and links.
• Provide daily support to Customer Service on memberships and paid-through links.
• Record, update, and reconcile external payments in the system.

Job description

Position: CRM Assistant / Coordinator

Location: Islamabad – G9 Markaz

Reports To: Management

Experience Required: 1 Year

ROLE PURPOSE

Own administration-system and CRM setup, member and lead support, digital content updates, payment-record support, and CRM-based reporting.

KEY RESPONSIBILITIES

• Set up and maintain B2C and B2B programs, packages, and plans in the administration system and CRM.
• Create PassKit configurations for new corporate accounts and whitelist corporate accounts when required
• Create and update B2C, BDM-individual, B2B, and reseller codes; maintain the master register of corporate/personal codes, pages, links, and related details.
• Provide daily, closeout, and weekend support to Customer Service on BDM requests and memberships paid through separate payment link.
• Record, update, and reconcile external payments in the system, ensuring member accounts and backend records reflect the correct payment details.
• Create pre-populated WhatsApp links for new programs using create.wa.link and attach them to the relevant program.
• Encapsulate website links through Capsulink when tracking links are required.
• Check member profiles, information, and profile pictures; prepare member lists and communicate identified issues to Customer Service.
• Keep website and app content updated for plans, packages, campaigns, and clubs, including adding new clubs and removing departing clubs from carousels and introductory slides.
• Create or update Terms & Conditions, Exclusion Policies, promotional content, and advertisements when required.
• Generate renewal links and reassign leads to the appropriate new BDM in the CRM.
• Manage CRM approval/rejection requests, trigger and tag BDMs for unattended social-media leads, and merge or unmerge leads when required.
• Prepare weekly/monthly Sales Membership reports and monthly internal/external GEMS reports.
• Prepare the monthly FAB report covering member locations and sign-up counts.
• Validate CRM lead-source history and prepare the monthly Lead Source Report, completing all required report sections.

WORK SCHEDULE

• Working Days: Monday to Friday.
• Working Hours: 9:30 AM – 6:00 PM (Pakistan Time), with a 1-hour break for lunch and prayer.