Corporate NOC Engineer

Zong 5G; Islamabad; On-site; PKR 40,000 - 70,000; Full time

Job summary

Zong 5G is seeking a shift-based NOC support professional to monitor and manage corporate services. You will detect incidents, document them, and ensure timely escalation to minimize downtime and SLA breaches.

Educated in Telecommunications with CCNA or equivalent credentials, you will work under pressure in a 24/7 environment, coordinating with L2/L3 engineers and field teams for rapid resolution.

Qualifications

• Bachelor's degree in Telecommunications or related field; CCNA or equivalent preferred.
• Experience of up to 1 year in related role is desirable.
• Ability to manage incidents, changes and problems with timely escalation.

Responsibilities

• Handle shift-based corporate support and incident detection.
• Monitor links and services using NMS/EMS tools.
• Log and update incidents in ticketing system; provide real-time updates to stakeholders.
• Perform basic troubleshooting of IP/MPLS links and transmission services.
• Escalate complex issues to L2/L3 within defined timelines.

Skills

Incident management

Leadership

Communication

Reporting

24/7 shift

Teamwork

Problem solving

Education

Bachelor's degree in Telecommunications

CCNA or equivalent certification

Tools

NMS/EMS tools

IP networking basics

MPLS concepts

Job description

Job Purpose:

• Responsible for shift-based corporate support, incident detection, ticket management, and first-level troubleshooting of corporate customer services. The role requires quick response to issues, proper documentation, and timely escalation to next levels to ensure minimum downtime and SLA compliance.

Job Responsibilities:

• Corporate NOC shift work for corporate clients' complaint handling.
• Proactive monitoring of links and corporate customer services using NMS/EMS tools.
• Detect and acknowledge alarms, open tickets for incidents, and ensure proper classification (severity/priority).
• Perform basic troubleshooting of IP/MPLS links, Fixed data, Fixed voice, and transmission services.
• Validate customer complaints using ping, traceroute, interface status, and NMS tools.
• Identify physical vs logical/network issues and escalating accordingly.
• Log and update incidents in the ticketing system.
• Provide real-time updates to L2 team, field teams, and relevant stakeholders.
• Follow up on open cases to ensure timely resolution.
• Escalate unresolved/complex issues to L2/L3 engineers within defined timelines.
• Notify customers proactively in case of major outages or maintenance activities.
• Maintain shift logs for all incidents, escalations, and follow-ups.
• Generate daily incident reports and shift handover notes.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• In principle, to have a minimum bachelor’s degree in Telecommunications or any other relevant degree. Certifications preferably in CCNA or equivalent.

Work Experience:

• Should have preferably up to 1 year of experience.

Skills – Generic:

• Understanding of incident, problem, and change management processes.
• Strong leadership and team management skills.
• Excellent analytical, communication, and reporting skills.
• Strong problem-solving and analytical skills.
• Good communication skills (verbal & written).
• Ability to work in a 24/7 shift environment under pressure.
• Team player with a proactive approach.
• Quality of shift handovers and reporting.

Skills – Job Specific:

• Basic knowledge of IP networking (IP addressing, routing, VLANs, OSPF/BGP fundamentals).
• Understanding of MPLS concepts (labels, VRFs, VPN basics).
• Familiarity with transmission (PTN, DWDM, SDH, OTN) is a plus.
• Experience with network monitoring tools and network troubleshooting methodologies.