Concierge Manager

People Perfect; Lahore; On-site; PKR 60,000 - 84,000; Full time

Benefits offered by this job

Competitive salary package

Professional growth opportunities

Prestigious work environment

Job summary

People Perfect is seeking a dedicated Concierge Manager to oversee front-desk and resident services at Oyster Court in Lahore. In this role, you will ensure that residents and visitors receive top-notch service while handling daily operations, billing, and compliance.

The ideal candidate will have 5 to 8 years of experience in concierge services and excellent communication skills in both Urdu and English. This position offers a competitive salary and a professional environment focused on resident satisfaction.

Qualifications

• 5 to 8 years of experience in concierge or guest relations, preferably in luxury settings.
• Minimum 2 years in a supervisory or managerial role.
• Polished and professional appearance at all times.

Responsibilities

• Primary contact for resident queries and concerns.
• Manage billing and service charge coordination.
• Conduct apartment viewings and resident onboarding processes.

Skills

Concierge experience

Customer service skills

English proficiency

Urdu proficiency

Organizational skills

MS Office proficiency

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

Property management software

Job description

Role Summary

We are looking for an experienced, polished, and proactive Concierge Manager to lead front-desk and resident services at Oyster Court. You will be the face of the property — ensuring every resident and visitor receives exceptional, consistent service while managing daily operations, billing coordination, compliance, and interdepartmental teamwork.

Key Responsibilities

• Serve as the primary point of contact for all resident and tenant queries, requests, and concerns.
• Issue timely billing reminders for Monthly Community Service Charges and electricity meter top-ups.
• Add additional service charges (gym, pool, etc.) to resident invoices promptly upon use.
• Conduct apartment viewings and manage move-in / move-out processes end-to-end, including condition reports.
• De-escalate resident disputes and nuisance situations calmly and professionally.
• Manage visitor registration, resident notification, and security coordination for all incoming guests.
• Maintain thorough records of all resident requests, complaints, applications, and visit logs.
• Ensure appointment booking forms and compliance documentation are completed without exception.
• Coordinate daily with security, maintenance, housekeeping, and accounts to ensure seamless operations.
• Support property transfer processes and guide residents on documentation requirements.

What We Are Looking For

• 5 to 8 years of experience in concierge, front office, or guest relations — luxury residential or hospitality preferred.
• Minimum 2 years in a supervisory or managerial concierge role.
• Bachelor's degree in Hospitality Management, Business Administration, or equivalent. Hotel Management diploma accepted.
• Fluent in Urdu and English (written and spoken) — professional communication is essential.
• Proficient in MS Office (Word, Excel, Outlook); familiarity with property management software is a plus.
• Polished, composed, and professionally presented at all times.
• Strong interpersonal skills — empathetic, solution-focused, and calm under pressure.
• Highly organised with excellent attention to detail and a proactive mindset.

Why Join Us

• Be part of Lahore's most prestigious luxury residential community.
• Competitive salary package commensurate with experience.
• A professional, growth-oriented environment with a resident-first culture.

Location: Gulberg 2 Lahore