CMOS Senior SME: Cargo Movement Operations Leader

zigabyte; Sargodha Division; On-site; PKR 33,232,000 - 41,540,000; Full time

Job summary

Zigabyte is seeking a senior Cargo Movement Operations System (CMOS) Subject Matter Expert (SME) to serve as the primary technical authority for CMOS within a high tempo, 24/7 operational support environment based at Gunter AFB, Alabama.

You will lead CMOS issue analysis, develop training, create support tools, maintain a knowledge base, and coordinate with Field Assistance Services to ensure rapid resolution for worldwide users.

Qualifications

• Five or more years of hands-on CMOS experience.
• Demonstrated experience troubleshooting and supporting systems in an operational environment.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences.

Responsibilities

• Serve as CMOS technical authority within the FAS.
• Advise leadership on CMOS issue trends, recurring system and process problems, and training gaps.
• Develops and delivers CMOS specific training to operational support analysts.
• Creates and maintains performance support tools, including job aids, standard processes, and troubleshooting workflows.
• Contributes to and manages a CMOS knowledge base to improve resolution effectiveness and first-contact resolution.
• Independently troubleshoots, diagnoses, and resolves CMOS issues requiring system expertise.
• Collects and validates information from customers to effectively elevate unresolved issues when needed.
• Maintains current knowledge of CMOS functionality and operational changes.
• Performs additional duties as assigned by management.

Skills

CMOS hands-on experience

Operational environment troubleshoot

Communication and collaboration

Training delivery

Analytical/problem-solving

Education

Degree preferred; CMOS experience considered

Job description

Zigabyte is seeking a senior Cargo Movement Operations System (CMOS) Subject Matter Expert (SME) to serve as the primary technical authority for CMOS within a high tempo, 24/7 operational support environment based at Gunter AFB, Alabama.

You will lead CMOS issue analysis, develop training, create support tools, maintain a knowledge base, and coordinate with Field Assistance Services to ensure rapid resolution for worldwide users.