24/7 Field Help Desk Technician – Secret Clearance

zigabyte; Sargodha Division; On-site; PKR 19,407,000 - 27,724,000; Full time

Benefits offered by this job

Secret clearance

Job summary

zigabyte is seeking personnel to support Field Assistance Services (FAS) at Gunter AFB, Alabama. The role provides 24/7/365 help desk support for multiple Air Force systems and serves as the first contact for field users globally.

Candidates must be a U.S. citizen, able to obtain a Secret clearance, and possess four+ years of customer service or help desk experience with Security+ certification. Associate degree preferred and familiarity with DoD-like systems.

Qualifications

• Four+ years of customer service or help desk experience.
• Active Security+ certification (IAT Level II).
• Experience in advanced technical support and troubleshooting.

Responsibilities

• Provide help desk support for applications via phone/email.
• Troubleshoot and diagnose customer issues with available resources.
• Collect information to escalate effectively.
• Document activity in Remedy Ticket Management System.
• Follow tickets from cradle to grave with attention to detail.
• Maintain knowledge of relevant technologies.
• Additional duties as assigned by management.

Skills

Help desk experience

Security+ Certification

Technical support

Communication skills

Flexibility

Security clearance

Customer service

Time management

Prioritization

Stress management

Analytical thinking

Education

Associate degree

Tools

BESPIN

CMOS

LOGMOD

IMDS

Air University/Digital Air University

Job description

zigabyte is seeking personnel to support Field Assistance Services (FAS) at Gunter AFB, Alabama. The role provides 24/7/365 help desk support for multiple Air Force systems and serves as the first contact for field users globally.

Candidates must be a U.S. citizen, able to obtain a Secret clearance, and possess four+ years of customer service or help desk experience with Security+ certification. Associate degree preferred and familiarity with DoD-like systems.