Remote Business Systems Support Specialist
Digineox Recruiting
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Job summary
Digineox is seeking a Business Systems Support Analyst to support the operational systems our clients rely on daily, including terminal management systems and digital workplace applications. You will investigate issues, keep users informed and improve workflows, owning support requests from intake to resolution.
This full-time, remote role follows US business hours and offers opportunities to collaborate with operations, finance and procurement teams, delivering live support across critical
Qualifications
- 2-4 years of business application support or systems analyst experience.
- Experience supporting terminal management systems, digital workplace or field worker applications, or similar operational systems.
- Structured troubleshooting skills and the ability to understand business processes and user needs.
- Experience with ticketing tools such as ServiceNow, Zoho Desk, Jira Service Management or Freshdesk.
Responsibilities
- Investigate application, workflow, configuration and data issues; resolve them or escalated to the right team.
- Manage tickets, priorities and customer updates against agreed service levels.
- Analyze recurring problems and recommend process and system improvements.
- Clarify enhancement requests and coordinate small changes through completion.
- Test fixes and updates, maintain support documentation and train users.
Skills
Tools
Job description
Digineox is seeking a Business Systems Support Analyst to support the operational systems our clients rely on daily, including terminal management systems and digital workplace applications. You will investigate issues, keep users informed and improve workflows, owning support requests from intake to resolution.
This full-time, remote role follows US business hours and offers opportunities to collaborate with operations, finance and procurement teams, delivering live support across critical
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