Cloud Solutions Manager: CSP & Microsoft Identity (24/7)

Zones IT Solutions; Lahore; On-site; PKR 300,000 - 420,000; Full time

Benefits offered by this job

Life insurance

Health insurance (optional)

EOBI

Pension scheme

Complimentary meals

In-house gym

Job summary

Zones IT Solutions in Lahore, Pakistan, is seeking a Manager for Pakistan Cloud Solution Provider to oversee CSP technical support, onboarding, and SLA compliance. You will guide the team, manage subscriptions, and coordinate with Sales for pre- and post-onboarding activities.

The role requires deep expertise in Microsoft 365 and Azure, strong communication, and a track record with 24/7 support environments. The position offers comprehensive benefits and a dynamic, global client base.

Qualifications

• 9–10 years of technical support experience with Microsoft and cloud Identities.
• Strong communication, collaboration, and leadership skills.
• Certified in Microsoft 365 and Azure.

Responsibilities

• Lead and manage the technical support team for CSP customers.
• Oversee subscription management in Zones Cloud for accuracy and timeliness.
• Lead onboarding for new CSP customers to ensure smooth setup.

Skills

Technical leadership

Cloud solutions

Communication

Cross-functional collaboration

Shift management

Microsoft 365

Azure

Tools

ServiceNow

Microsoft 365

Azure

Job description

Zones IT Solutions in Lahore, Pakistan, is seeking a Manager for Pakistan Cloud Solution Provider to oversee CSP technical support, onboarding, and SLA compliance. You will guide the team, manage subscriptions, and coordinate with Sales for pre- and post-onboarding activities.

The role requires deep expertise in Microsoft 365 and Azure, strong communication, and a track record with 24/7 support environments. The position offers comprehensive benefits and a dynamic, global client base.