Cloud Operations Engineer

Contour Software; Karachi Division; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Contour Software, part of Constellation Software Inc., is seeking an experienced Cloud Operations Engineer to support CORA Legal Group’s production cloud applications. You will design, implement and manage our cloud infrastructure across AWS, Azure and GCP to ensure high availability, reliability and performance.

You will develop IaC with Terraform/CloudFormation/Ansible, set up CI/CD pipelines, monitor systems, and optimize costs while ensuring compliance with ISO 27001, SOC 2 and GDPR.

Responsibilities

• Monitor client-facing environments and promptly escape any performance, security, or availability issues to the proper internal resources.
• Design and manage highly available, scalable, and secure cloud infrastructure across multi-cloud environments (eg. AWS, Azure, GCP).
• Design and implement cloud-based solutions that align with best practices for performance, security, including identity and access management (IAM) and cost-efficiency.
• Manage cloud resources, including virtual machines, containers, databases, networking, and storage, ensuring optimal performance and reliability.
• Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, or Ansible to automate the provisioning and management of cloud resources.
• Implement and manage CI/CD pipelines to streamline the deployment process, ensuring fast and reliable application releases.
• Automate routine operational tasks, such as monitoring, scaling, and backups, to improve efficiency and reduce manual intervention.
• Set up comprehensive monitoring, logging, and alerting systems to proactively identify and resolve potential issues before they impact users.
• Manage incident response efforts, including root cause analysis and remediation, to minimize downtime and ensure a stable environment.
• Continuously optimize cloud infrastructure for cost-effectiveness and performance, identifying and eliminating bottlenecks.
• Ensure the cloud environment complies with industry standards and regulations (eg. ISO 27001, SOC 2, GDPR) through the implementation of security controls and audits.
• Stay up to date with the latest cloud technologies and trends and evaluate their applicability to our environment.
• Provide 24/7 support for cloud applications, ensuring high availability and performance.
• Document support processes and maintain a knowledge base for common issues and solutions.

Job description

Job Description

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About Division

Established in 2024, CORA Legal Group is a leading force in the legal technology industry. The group is committed to shaping the future of legal tech with expertise, innovation, and unwavering client satisfaction. With a focus on acquiring outstanding legal software companies, supporting their growth, allowing them to flourish, and holding them forever, CORA Legal Group is positioned for ongoing success and exponential growth.

About Position

CORA Legal Group is seeking an experienced Cloud Operations Engineer to support its production cloud applications and to optimize our cloud infrastructure, ensuring its reliability, scalability, and performance. In this role, you will be responsible for the design, implementation, and management of our customer facing cloud environments, playing a key role in maintaining a high-availability environment for our applications and services. You will collaborate with cross-functional teams to automate and streamline our operations, troubleshoot issues, and contribute to the overall architecture and strategy of our cloud infrastructure. You will need to be self-motivated, organized, and have exceptional interpersonal skills to be successful in this position.

Duties and Responsibilities

• Monitor client-facing environments and promptly escape any performance, security, or availability issues to the proper internal resources.
• Design and manage highly available, scalable, and secure cloud infrastructure across multi-cloud environments (eg. AWS, Azure, GCP).
• Design and implement cloud-based solutions that align with best practices for performance, security, including identity and access management (IAM) and cost-efficiency.
• Manage cloud resources, including virtual machines, containers, databases, networking, and storage, ensuring optimal performance and reliability.
• Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, or Ansible to automate the provisioning and management of cloud resources.
• Implement and manage CI/CD pipelines to streamline the deployment process, ensuring fast and reliable application releases.
• Automate routine operational tasks, such as monitoring, scaling, and backups, to improve efficiency and reduce manual intervention.
• Set up comprehensive monitoring, logging, and alerting systems to proactively identify and resolve potential issues before they impact users.
• Manage incident response efforts, including root cause analysis and remediation, to minimize downtime and ensure a stable environment.
• Continuously optimize cloud infrastructure for cost-effectiveness and performance, identifying and eliminating bottlenecks.
• Ensure the cloud environment complies with industry standards and regulations (eg. ISO 27001, SOC 2, GDPR) through the implementation of security controls and audits.
• Stay up to date with the latest cloud technologies and trends and evaluate their applicability to our environment.
• Provide 24/7 support for cloud applications, ensuring high availability and performance.
• Document support processes and maintain a knowledge base for common issues and solutions.

Qualifications and Experience