Client Success Specialist

Software Finder Careers; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Software Finder is seeking a Client Success Specialist to manage client relationships across active campaigns, ensuring clear expectations, timely issue resolution, and strong client satisfaction.

The role requires coordinating with internal teams, monitoring performance and billing models, and maintaining thorough documentation to support retention and growth.

Qualifications

• 3–4 years in a client-facing role in SaaS, digital marketing, or B2B services.
• Understanding of campaign-based delivery, lead quality, and performance tracking.
• Strong verbal and written communication; organized and detail-oriented.

Responsibilities

• Be primary contact for assigned clients across live campaigns.
• Set expectations on lead quality, delivery, and billing models.
• Monitor campaign performance, lead acceptance, and budget pacing.
• Identify risks of dissatisfaction or refunds and address promptly.
• Coordinate with internal teams to resolve issues and improve delivery.
• Maintain documentation of client interactions and decisions.
• Ensure adherence to SOPs and governance frameworks.

Skills

Client-facing

SaaS

CRM tools

Communication skills

Tools

CRM software

Reporting tools

Documentation systems

Job description

About The Role

Software Finder is hiring a Client Success Specialist to manage client relationships across active campaigns. This role focuses on clear expectation setting, campaign oversight, and timely issue resolution to ensure strong client satisfaction and retention.

Key Responsibilities

• Serve as the primary point of contact for assigned clients across live campaigns.
• Set and reinforce expectations around lead quality, delivery criteria, and billing models such as PPL, VP, and content led initiatives.
• Monitor campaign performance, lead acceptance, utilization, and budget pacing.
• Proactively identify risks related to dissatisfaction, refunds, or under utilization.
• Handle client queries and escalations in a professional and timely manner.
• Coordinate with internal teams to resolve issues and improve delivery.
• Support budget optimization discussions, including short term extensions.
• Maintain accurate documentation of client interactions and decisions.
• Ensure adherence to internal SOPs and governance frameworks.

Requirements

• 3 to 4 years of experience in a client facing role, preferably within SaaS, digital marketing, lead generation, or B2B services.
• Strong understanding of campaign-based delivery models, lead quality concepts, and performance tracking.
• Clear and confident verbal and written communication skills.
• Strong problem-solving mindset with the ability to manage multiple clients and priorities simultaneously.
• Comfortable working with CRMs, reporting tools, and internal documentation systems.
• Highly organized, detail oriented, and accountable in follow through.

Software Finder is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.
With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.
Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.