Client Success Lead — IT Solutions & Delivery

Jobvite, Inc.; Islamabad; On-site; PKR 2,009,000 - 2,678,000; Full time

Benefits offered by this job

Life Insurance

Optional Health Insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones – Zones, LLC is seeking a Customer Success Manager 2 to lead customer service experiences, manage account health, and coordinate across PMO, Operations, and Supply Chain. You will address escalations, track SLAs, and drive improvements with internal teams.

The role emphasizes strong communication, client-facing presentation skills, and a proactive, self-driven approach within a fast-paced environment.

Qualifications

• 3 years of customer service and/or account management experience.
• Familiarity with order fulfillment, corporate purchasing.
• Demonstrated strong communication and proven ability to resolve complex issues.
• Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
• Excellent verbal and written communication skills.
• Experience presenting to top-tier clients.
• Ability to work with little or no supervision.

Responsibilities

• Own and manage the customer service experience; be the primary contact for escalations.
• Own overall account health and SLA adherence.
• Provide internal reporting to ensure key metrics are met.
• Conduct operational reviews with Account Manager and Client.
• Coordinate with PMO, Operations, and Supply Chain for deployments and delivery standards.
• Drive risk mitigation and timely issue resolution.

Skills

Customer service

Account management

Communication

Problem solving

Time management

Presentation to clients

Independent work

Tools

CAM Dashboard

Job description

Zones – Zones, LLC is seeking a Customer Success Manager 2 to lead customer service experiences, manage account health, and coordinate across PMO, Operations, and Supply Chain. You will address escalations, track SLAs, and drive improvements with internal teams.

The role emphasizes strong communication, client-facing presentation skills, and a proactive, self-driven approach within a fast-paced environment.