Client Success Manager — Evening Support

Zones IT Solutions; Islamabad; On-site; PKR 1,674,000 - 3,571,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones is seeking a Client Success Manager to ensure customer satisfaction and success. You will process orders, generate quotes, manage inventory, and coordinate with Sales to meet SLAs in a fast-paced environment while working autonomously.

You will build strong relationships, handle off-catalog requests, assist in project planning, and contribute to pipeline growth by understanding account dynamics and profitability.

Qualifications

• Graduate – Any Specialization.
• Experience in Enterprise level sales.
• Strong customer service skills and commitment to meet or exceed customer requirements.
• Excellent organization skills and process expertise.
• Ability to work in a fast-paced environment and meet aggressive deadlines.
• Excellent verbal and written communication skills.
• Ability to negotiate, influence, and persuade.
• Analytical with excellent problem-solving skills.
• Ability to work with little or no supervision.
• Bachelor's degree in business administration or any other Field.
• Minimum 2-3 years of experience.

Responsibilities

• Order Fulfillment – Process orders and quotes in a timely and accurate manner.
• Relationship Building – Interact and build relationships with customers on a daily basis.
• Customer Service – Provide for Customer operational and reporting needs.
• Sourcing – Process, coordinate and manage off catalog customer requests.
• Project Management – Conduct account planning and coordination of needs.
• Active focus on pipeline growth and maintenance activities to uncover future needs.

Skills

Enterprise sales

Customer service

Organization

Communication

Negotiation

Problem solving

Independence

Education

Bachelor's degree in business administration

Graduate – Any Specialization

Job description

Zones is seeking a Client Success Manager to ensure customer satisfaction and success. You will process orders, generate quotes, manage inventory, and coordinate with Sales to meet SLAs in a fast-paced environment while working autonomously.

You will build strong relationships, handle off-catalog requests, assist in project planning, and contribute to pipeline growth by understanding account dynamics and profitability.