Client Relationship Manager - Team Leadership & CRM Expert - TJ / 1876731

Recruit AI; Karachi Division; On-site; PKR 1,200,000 - 2,200,000; Full time

Job summary

We Guide Solutions and Consultants (Private) Limited in Karachi is seeking a Client Relationship Manager with a focus on team leadership and CRM expertise. You will manage and strengthen client relationships, spearhead communication, and oversee account management to align with business development goals.

The ideal candidate has at least two years of experience, excels in negotiation, customer service, and uses CRM software to track interactions and opportunities.

Qualifications

• Minimum 2 years of client relationship management experience.
• Experience leading a small team (5) in a consultancy setting is preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Develop and maintain strong client relationships and understand clients' objectives.
• Lead and coach a team of five client service professionals.
• Utilize CRM software to track client interactions, sales, and development initiatives.
• Design account management strategies to retain and upsell clients.
• Negotiate contracts and resolve client inquiries and conflicts promptly.
• Collaborate with sales to support business growth.
• Monitor client retention and provide insights to management.
• Communicate proposals and reports to clients and stakeholders.
• Stay informed on industry trends to guide strategy.
• Coordinate interdepartmental communication to ensure service delivery.

Skills

Client relationship management

Team leadership

CRM software

Negotiation

Communication skills

Conflict resolution

Tools

CRM software

Job description

Our client We Guide Solutions and Consultants (Private) Limited is looking for a Client Relationship Manager - Team Leadership & CRM Expert in Karachi

We Guide Solutions and Consultants (Private) Limited is seeking a motivated Client Relationship Manager with at least two years of experience to join our team. In this role, you will be responsible for managing and strengthening relationships with clients to ensure high levels of customer satisfaction and retention. You will spearhead client communication, oversee account management, and implement sales strategies that align with our companys business development goals. This position requires the ability to effectively resolve conflicts, negotiate with clients, and utilize CRM software to track interactions and opportunities.

The Client Relationship Manager will lead a team of five individuals, providing guidance, mentorship, and performance oversight to ensure collaborative success. This managerial responsibility includes coordinating team efforts to meet client needs, driving service excellence, and fostering a productive work environment. The ideal candidate exhibits a presentable and elegant personality, excellent communication abilities, and problem-solving aptitude essential for maintaining and expanding client partnerships within a dynamic consultancy setting.

Responsibilities

• Develop and maintain strong, long-lasting client relationships by understanding clients needs and business objectives.
• Lead and manage a team of five client service professionals, providing coaching and direction to achieve team targets.
• Utilize Customer Relationship Management (CRM) software proficiently to track client interactions, sales, and business development initiatives.
• Design and implement effective account management strategies to retain existing clients and identify upselling or cross-selling opportunities.
• Negotiate contracts and agreements with clients to secure mutual benefits while aligning with company policies.
• Address client inquiries, complaints, and conflicts promptly with appropriate solutions to enhance client satisfaction.
• Collaborate with sales teams to develop and execute sales strategies supporting business growth.
• Monitor client retention metrics and develop strategies for improving customer loyalty and repeat business.
• Communicate effectively in business settings to deliver presentations, proposals, and reports to clients and internal stakeholders.
• Stay informed about industry trends, market conditions, and competitors to provide strategic insights to management.
• Coordinate interdepartmental communication to ensure seamless service delivery and fulfillment of client expectations.
• Continuously improve client relationship processes and customer service standards through feedback and performance analysis.