Client Relationship Leader & CRM Specialist

Recruit AI; Karachi Division; On-site; PKR 1,200,000 - 2,200,000; Full time

Job summary

We Guide Solutions and Consultants (Private) Limited in Karachi is seeking a Client Relationship Manager with a focus on team leadership and CRM expertise. You will manage and strengthen client relationships, spearhead communication, and oversee account management to align with business development goals.

The ideal candidate has at least two years of experience, excels in negotiation, customer service, and uses CRM software to track interactions and opportunities.

Qualifications

• Minimum 2 years of client relationship management experience.
• Experience leading a small team (5) in a consultancy setting is preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Develop and maintain strong client relationships and understand clients' objectives.
• Lead and coach a team of five client service professionals.
• Utilize CRM software to track client interactions, sales, and development initiatives.
• Design account management strategies to retain and upsell clients.
• Negotiate contracts and resolve client inquiries and conflicts promptly.
• Collaborate with sales to support business growth.
• Monitor client retention and provide insights to management.
• Communicate proposals and reports to clients and stakeholders.
• Stay informed on industry trends to guide strategy.
• Coordinate interdepartmental communication to ensure service delivery.

Skills

Client relationship management

Team leadership

CRM software

Negotiation

Communication skills

Conflict resolution

Tools

CRM software

Job description

We Guide Solutions and Consultants (Private) Limited in Karachi is seeking a Client Relationship Manager with a focus on team leadership and CRM expertise. You will manage and strengthen client relationships, spearhead communication, and oversee account management to align with business development goals.

The ideal candidate has at least two years of experience, excels in negotiation, customer service, and uses CRM software to track interactions and opportunities.