Booking & Operations Coordinator - REMOTE / Work From Home

NYC Premier Car; Lahore; A distancia; PKR 1.004.000 - 1.674.000; Jornada completa

Descripción de la vacante

NYC Premier Car in Lahore seeks an experienced Operations Coordinator to manage booking schedules, coordinate dispatch, and lead a small team of coordinators while ensuring timely, accurate transportation services for US-based clients.

You will handle vendor liaison, data entry, reporting in Microsoft Office, and support sales inquiries, all while aligning with New York business hours and maintaining strict adherence to policies and quality standards.

Formación

• Strong coordination and communication skills for client-facing roles.
• Ability to manage multiple tasks with accuracy and speed.
• Experience leading a small operations team is preferred.

Responsabilidades

• Coordinate and manage booking schedules to ensure timely transportation services.
• Oversee daily operations including transportation dispatch and driver/vehicle allocation.
• Lead and manage a team of coordinating staff, providing guidance and training.
• Communicate with US-based clients via phone and email to address inquiries promptly.
• Inbound and outbound calling to coordinate bookings and resolve issues.
• Maintain data entry and documentation related to bookings and client information.
• Prepare reports and track performance using Microsoft Office.
• Monitor workflows to improve efficiency and reduce response times.
• Resolve operational problems with quick, effective solutions.
• Adhere to company policies and ensure professionalism in all tasks.
• Support sales activities with excellent customer service for inquiries.
• Balance multiple responsibilities with accuracy and attention to detail.

Conocimientos

Communication coordination

Client Communication

Organizational Skills

Multitasking

Team Leadership

Sales

Inbound and Outbound Calling

Customer Service

Booking Management

Transportation Dispatch

Time management

Microsoft Office Suite

Problem Solving

Calendar Management

Vendor Liaison

Data entry and documentation

Customer Relationship Management

Scheduling Management

Herramientas

Microsoft Office Suite

Descripción del empleo

Job Description

Responsibilities:

• Coordinate and manage booking schedules to ensure timely and accurate transportation services.
• Oversee daily operations including transportation dispatch, ensuring effective allocation of drivers and vehicles.
• Lead and manage a team of four coordinating staff, providing guidance, training, and support to achieve operational excellence.
• Maintain clear and professional communication with US-based clients via phone and email, ensuring inquiries and requests are addressed promptly.
• Handle inbound and outbound calling to coordinate bookings, resolve issues, and improve client satisfaction.
• Manage vendor relationships by liaising and negotiating to support service delivery.
• Ensure accurate data entry and maintain up-to-date documentation related to bookings, schedules, and client information.
• Utilize Microsoft Office Suite to prepare reports, track performance, and manage calendars effectively.
• Monitor and optimize workflow processes to improve efficiency and reduce response times.
• Solve operational problems by quickly identifying issues and implementing effective solutions.
• Maintain strict adherence to company policies and procedures to ensure compliance and professionalism.
• Work flexibly during evening and overnight shifts in Pakistan aligned with New York business hours.
• Support sales activities by providing excellent customer service and assisting with booking-related sales inquiries.
• Manage time effectively to balance multiple responsibilities while maintaining accuracy and attention to detail.

Job Specification

Required skills:

• Communication coordination
• Client Communication
• Organizational Skills
• Multitasking
• Team Leadership
• Sales
• Inbound and Outbound Calling
• Customer Service
• Booking Management
• Transportation Dispatch
• Time management
• Microsoft Office Suite
• Problem Solving
• Calendar Management
• Vendor Liaison
• Data entry and documentation
• Customer Relationship Management
• Scheduling Management