Client Experience Lead: Luxury Reservations & Care

Premier International Transportation; Pakistan; On-site; PKR 4,161,000 - 5,548,000; Full time

Job summary

Premier International Transportation is seeking a Client Experience Lead to serve as the primary, personable point of contact for clients and partners. You will balance high-touch communications with meticulous data management to ensure every reservation, profile, and billing detail is accurate and complete.

You will work across executive assistants, high-profile clients, and global partners, building trusted relationships while upholding our Private Chef model of care across time zones and

Qualifications

• Warm, professional communication across calls and emails.
• Impeccable attention to detail to prevent errors.
• Calm and confident handling of high-pressure situations.

Responsibilities

• Serve as the warm, calm, confident first point of contact for all incoming calls and emails using the Premier Voice.
• Bridge between the client and the Chauffeur Intelligence Officer, ensuring no detail is lost in the handoff.
• Book, update, and manage reservations with precision in LimoAnywhere. Mastery of the platform is critical.
• Finalize all service statuses with the Chauffeur Intelligence Officer before your shift ends, creating a seamless handoff.
• Call the Chauffeur Intelligence Officer personally to confirm updates are received and understood.
• Passively update client profiles with meaningful details gathered during conversations.
• Ensure billing information is accurately recorded and updated without delay.
• Observe the role for opportunities to improve the client experience and streamline workflow.
• Contribute to team-wide projects, including building a global affiliates masterbook.

Skills

Communication

Attention to detail

Calm under pressure

Client relations

Coachable

Tools

LimoAnywhere

Job description

Premier International Transportation is seeking a Client Experience Lead to serve as the primary, personable point of contact for clients and partners. You will balance high-touch communications with meticulous data management to ensure every reservation, profile, and billing detail is accurate and complete.

You will work across executive assistants, high-profile clients, and global partners, building trusted relationships while upholding our Private Chef model of care across time zones and