Client Experience Analyst — Elevate Service Delivery

Standard Chartered Bank Careers; Karachi Division; On-site; PKR 446,400 - 669,600; Full time

Job summary

Standard Chartered Bank is looking for a talented Analyst – Client Experience for their Karachi office. The role focuses on enhancing customer satisfaction through operational efficiency and supporting the resolution of client service issues.

As a full-time, office-based position, the candidate will coordinate with internal teams to ensure timely query resolution and provide insights to improve client experience. This is an exciting opportunity to make a significant impact in customer services.

Qualifications

• Talented and client-focused individual.
• Experience in enhancing customer satisfaction.
• Ability to provide insights for continuous improvement.

Responsibilities

• Enhance customer satisfaction through operational efficiency.
• Monitor service delivery standards.
• Assist with resolution of client service issues.
• Coordinate with stakeholders for query resolution.
• Provide insights for improvement in client experience.

Job description

Standard Chartered Bank is looking for a talented Analyst – Client Experience for their Karachi office. The role focuses on enhancing customer satisfaction through operational efficiency and supporting the resolution of client service issues.

As a full-time, office-based position, the candidate will coordinate with internal teams to ensure timely query resolution and provide insights to improve client experience. This is an exciting opportunity to make a significant impact in customer services.