Customer Experience Analyst & Journey Optimizer

US Mobile; Karachi Division; On-site; PKR 800,000 - 1,400,000; Full time

Benefits offered by this job

Health coverage

Free meals & drinks

Vibrant startup culture

Job summary

US Mobile is seeking a Product Experience Analyst in Karachi to bridge customers with internal teams and define a comprehensive CX strategy. You will collaborate across departments to optimize processes, products, and technology, driving improved customer satisfaction.

The role focuses on analyzing feedback, iterating on customer experiences, and maintaining a human-centered approach aligned with our brand values.

Qualifications

• Bachelor’s degree in a relevant field.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer‑centric mindset.
• Ability to work effectively within a team and across departments.
• Flexibility to work evening/night shifts, mainly following EST time.
• Proactive attitude with a strong willingness to learn and adapt.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross‑functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human‑centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Skills

Strong communication skills

Empathy

Customer-centric mindset

Team collaboration

Willingness to learn

Education

Bachelor’s degree in a relevant field

Job description

US Mobile is seeking a Product Experience Analyst in Karachi to bridge customers with internal teams and define a comprehensive CX strategy. You will collaborate across departments to optimize processes, products, and technology, driving improved customer satisfaction.

The role focuses on analyzing feedback, iterating on customer experiences, and maintaining a human-centered approach aligned with our brand values.