Channel Manager Mortgage Sales - Lahore

Standard Chartered; Lahore; On-site; PKR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Life insurance

Parental leave

Flexible work

Wellbeing support

Learning & development

Inclusive culture

Job summary

Standard Chartered in Pakistan is seeking a Mortgage Sales Specialist to drive growth across assigned banking channels, enhance customer acquisition, and support portfolio expansion while delivering an exceptional customer experience.

You will partner with frontline sales teams and stakeholders to manage end-to-end mortgage processing, ensure compliance, and contribute to revenue targets in a fast-paced, target-driven environment.

Qualifications

• Bachelor's degree from a recognized institution.
• Experience in banking, sales, or financial services preferred.
• Professional certifications in banking, lending, or financial services advantageous.

Responsibilities

• Drive mortgage sales growth and portfolio expansion across assigned channels.
• Promote mortgage solutions and increase product penetration within Priority, Business Banking, Emerging Business, and Branch networks.
• Manage the end-to-end mortgage application process, ensuring timely onboarding and processing of cases.
• Build and maintain strong relationships with internal stakeholders, customers, and referral sources.
• Support customer acquisition and retention initiatives to achieve revenue and business targets.
• Monitor application pipelines and proactively resolve processing bottlenecks to improve turnaround times.
• Provide market and customer feedback to support product enhancement and business growth opportunities.
• Ensure compliance with regulatory requirements, internal policies, and operational controls.
• Deliver a high-quality customer experience through effective communication and service excellence

Skills

Mortgage sales

Consumer banking

Retail banking

Priority banking

Business banking

Relationship management

Education

Bachelor's degree

Job description

Job Description:

Job Summary

This role will be responsible for driving mortgage business growth across assigned banking channels by increasing customer acquisition, supporting portfolio expansion, and delivering an exceptional customer experience. The role will partner closely with frontline sales teams, internal stakeholders, and customers to ensure efficient end-to-end mortgage processing while maintaining strong compliance and service standards.

Key Responsibilities

• Drive mortgage sales growth and portfolio expansion across assigned channels.
• Promote mortgage solutions and increase product penetration within Priority, Business Banking, Emerging Business, and Branch networks.
• Manage the end-to-end mortgage application process, ensuring timely onboarding and processing of cases.
• Build and maintain strong relationships with internal stakeholders, customers, and referral sources.
• Support customer acquisition and retention initiatives to achieve revenue and business targets.
• Monitor application pipelines and proactively resolve processing bottlenecks to improve turnaround times.
• Provide market and customer feedback to support product enhancement and business growth opportunities.
• Ensure compliance with regulatory requirements, internal policies, and operational controls.
• Deliver a high-quality customer experience through effective communication and service excellence

Skills And Experience

• Experience in Mortgage Sales, Consumer Banking, Retail Banking, Priority Banking, Business Banking, or Relationship Management
• Strong understanding of mortgage and home finance products
• Proven ability to build client relationships and drive business growth
• Excellent stakeholder management and customer service skills
• Strong communication, negotiation, and problem-solving capabilities
• Ability to manage multiple cases and work effectively in a target-driven environment
• Sound understanding of risk, compliance, and regulatory requirements within banking

Qualifications

• Bachelor's degree from a recognized institution
• Relevant banking, sales, or financial services experience preferred
• Professional certifications in banking, lending, or financial services will be an advantage

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.