Branch Sales & Service Executive

Standard Chartered; Karachi Division; Hybrid; PKR 1,200,000 - 3,000,000; Full time

Benefits offered by this job

Competitive salary

Retirement savings

Medical & life insurance

Flexible working

Wellbeing platform

Learning & development

Inclusive culture

Job summary

Standard Chartered in Karachi seeks a client-focused professional to manage service and sales operations, driving client engagement and revenue growth while ensuring high standards of service and regulatory compliance.

The role emphasizes building strong relationships, identifying client needs, cross-selling banking products, and guiding clients toward digital banking channels to improve efficiency and satisfaction.

Qualifications

• Strong verbal and written communication skills essential for client engagement and cross-functional collaboration.
• Ability to negotiate effectively and persuade clients to adopt suitable banking solutions.
• Analytical problem-solving with attention to process improvements and risk/compliance.
• Experience in delivering service excellence and operational efficiency in a banking environment.

Responsibilities

• Acquire New to Bank Priority Qualified Clients
• Provide service to clients from the assigned portfolio (e.g., dormancy removal, service requests)
• Cross-sell products to clients based on identified needs
• Increase Wealth Management penetration by onboarding New to Wealth Clients
• Migrate clients to digital channels for regular banking transactions
• Process and convert assigned leads
• Maintain client contact per prescribed guidelines
• Implement client journey interventions for Priority segments

Skills

Good communication

Interpersonal skills

Negotiation

Problem-solving

Operational excellence

Compliance

Job description

Job Summary

This role will be responsible for managing service and sales operations, including client engagement, portfolio and revenue growth, service excellence, and operational compliance. The ideal candidate will focus on building strong client relationships, driving business growth, and ensuring high standards of service and operational efficiency.

Key Responsibilities

• Acquire New to Bank Priority Qualified Clients
• Provide service to the clients from the assigned portfolio such as dormancy removal, service requests etc
• Cross-sell products to the clients post clients need identification
• Increase Wealth Management Penetration in the assigned portfolio by adding New to Wealth Clients
• Migrate clients to digital channels for regular banking transactions
• Consume and convert the assigned leads
• Maintain Client Contact as per prescribed contact guidelines
• Implement Client Journey interventions for Priority

Skills And Experience

• Good communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Problem-solving capabilities
• Operational excellence and compliance

Key Stakeholders

Branch Operations, Centralized Operations, Segments, Products, Client Experience, HR, Client Acquisition, Client Care Centre

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.