Channel Management Head

Standard Chartered; Karachi Division; Hybrid; PKR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Flexible working options

Competitive salary

Wellbeing programs

Job summary

Standard Chartered in Karachi seeks a senior professional to lead the mortgage distribution strategy, drive growth across channels, and deliver sustainable portfolio, revenue, and customer acquisition targets. You will oversee channel performance, partnerships, governance, and customer experience while upholding regulatory standards.

The role emphasizes driving sales across channels, managing partnerships with developers, DSAs, and real estate networks, and coaching channel teams to high

Qualifications

• Extensive experience in Mortgage Sales, Home Finance, Secured Lending, Retail Banking, or Consumer Banking.
• Strong track record of driving sales growth, portfolio expansion, and revenue delivery.
• Experience managing distribution channels, business partnerships, and customer acquisition strategies.

Responsibilities

• Develop and execute the mortgage channel strategy to achieve business, revenue, and portfolio growth objectives.
• Drive mortgage sales, customer acquisition, disbursements, and profitability across assigned channels.
• Build and strengthen relationships with developers, DSAs, real estate partners, corporates, and other referral networks.
• Lead channel performance through effective sales management, productivity monitoring, and business planning.
• Collaborate with internal stakeholders to ensure efficient processing, improved turnaround times, and superior customer experience.
• Identify market opportunities and implement initiatives to enhance market share and business growth.
• Drive process improvements and operational excellence across the mortgage sales journey.
• Ensure adherence to regulatory requirements, risk controls, and internal governance standards.
• Develop and coach channel teams to build capability and drive high performance.

Skills

Mortgage Sales

Home Finance

Secured Lending

Retail Banking

Customer Acquisition

Negotiation

Regulatory Compliance

Education

Bachelor's degree

Master's degree preferred

Banking certifications

Job description

Job Summary

This role will be responsible for leading the mortgage distribution strategy, driving business growth across channels, and delivering sustainable portfolio, revenue, and customer acquisition targets. The incumbent will be accountable for channel performance, strategic partnerships, operational excellence, and ensuring an exceptional customer experience while maintaining strong governance and compliance standards.

Job Summary

This role will be responsible for leading the mortgage distribution strategy, driving business growth across channels, and delivering sustainable portfolio, revenue, and customer acquisition targets. The incumbent will be accountable for channel performance, strategic partnerships, operational excellence, and ensuring an exceptional customer experience while maintaining strong governance and compliance standards.

Key Responsibilities

• Develop and execute the mortgage channel strategy to achieve business, revenue, and portfolio growth objectives
• Drive mortgage sales, customer acquisition, disbursements, and profitability across assigned channels
• Build and strengthen relationships with developers, DSAs, real estate partners, corporates, and other referral networks
• Lead channel performance through effective sales management, productivity monitoring, and business planning
• Collaborate with internal stakeholders to ensure efficient processing, improved turnaround times, and superior customer experience
• Identify market opportunities and implement initiatives to enhance market share and business growth
• Drive process improvements and operational excellence across the mortgage sales journey
• Ensure adherence to regulatory requirements, risk controls, and internal governance standards
• Develop and coach channel teams to build capability and drive high performance

Skills And Experience

• Extensive experience in Mortgage Sales, Home Finance, Secured Lending, Retail Banking, or Consumer Banking.
• Strong track record of driving sales growth, portfolio expansion, and revenue delivery.
• Experience managing distribution channels, business partnerships, and customer acquisition strategies.
• Strong stakeholder management and relationship-building skills.
• Excellent commercial acumen, negotiation, and business development capabilities.
• Proven ability to lead teams, drive performance, and manage change effectively.
• Strong understanding of risk, compliance, and regulatory requirements within financial services

Qualification

• Bachelor's degree from a recognized institution. Master's degree will be an advantage.
• Professional certifications in Banking, Sales Management, Mortgage Finance, or related disciplines would be preferred.
• Strong knowledge of mortgage products, secured lending, and retail banking practices.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise our full potential.