Business Operations Coordinator

Cognitive Healthcare International; Karachi Division; Remote; PKR 1,500,000 - 2,600,000; Full time

Job summary

Cognitive Healthcare International is seeking an organized, ownership-driven Operations Manager to oversee day-to-day operations for a healthcare company with U.S. and international stakeholders.

You will independently manage multiple workstreams, coordinate across departments, and drive tasks to completion while communicating with senior executives and external partners. The role emphasizes turning loosely defined requests into organized, completed work, strong English communication, and the

Qualifications

• Bachelor's degree in business/healthcare operations or related field.
• 3-5 years experience in operations, logistics, or healthcare operations.
• Excellent English, written and spoken, with U.S.-based executives.
• Strong interpersonal, organizational, and relationship-building skills.
• Ability to take ownership and work independently.
• Strong prioritization, problem-solving, investigative, and analytical skills.
• Excellent follow-up and task-management abilities.
• Ability to work with incomplete information and determine next steps independently.
• Attention to detail and distributed teams experience.
• Proficiency in Excel and PowerPoint.

Responsibilities

• Manage multi-department workstreams and operational tasks across the organization.
• Clarify requirements, prioritize work, and ensure timely completion.
• Track deadlines, dependencies, and outstanding items; own tasks from request to completion.
• Communicate updates confidently with executives, managers, and external partners.
• Coordinate logistics for medical equipment, supplies, and materials.
• Investigate issues, identify root causes, and coordinate solutions.
• Prepare concise research summaries, reports, and operational summaries.
• Develop SOPs, checklists, and workflows to improve efficiency.

Skills

English communication

Ownership

Prioritization

Problem-solving

Analytical thinking

Investigative skills

Task management

Attention to detail

Team coordination

Education

Bachelor's degree in Business Administration/Operations Management/Healthcare Admin

Tools

Microsoft Excel

PowerPoint

Job description

We are looking for a highly organized, proactive, and ownership-driven Operations Manager to manage day-to-day operations for a healthcare company working with stakeholders across the U.S. and internationally.

This is not a traditional administrative role. You will independently manage multiple workstreams, coordinate across departments, communicate confidently with U.S.-based executives, vendors, and external partners, investigate operational issues, prioritize competing requests, and drive work through to completion.

The ideal candidate has excellent English communication and interpersonal skills, is comfortable speaking with senior executives, takes ownership without constant supervision, and can turn loosely defined requests into organized, completed work.

Key Responsibilities

Operations & Workstream Management

• Manage operational tasks, projects, and workstreams across multiple departments.
• Receive requests, clarify requirements, prioritize work, and ensure timely completion.
• Manage competing priorities while tracking deadlines, dependencies, and outstanding items.
• Take ownership of assigned work from request through completion.
• Proactively follow up and identify delays before they become problems.
• Investigate operational issues, determine root causes, and coordinate solutions.
• Maintain accurate trackers, documentation, databases, and task lists.

Executive & Stakeholder Communication

• Communicate professionally and confidently with executives, managers, employees, vendors, and external partners.
• Participate in video meetings and clearly communicate updates, questions, risks, and recommendations.
• Translate stakeholder requests into clear action items and follow through to completion.
• Keep stakeholders informed without requiring constant follow-up.
• Build strong relationships across departments and with external stakeholders.

Logistics & Vendor Coordination

• Coordinate logistics related to medical equipment, supplies, and company materials.
• Track shipments, deliveries, and outstanding requirements.
• Coordinate with suppliers, couriers, freight forwarders, and logistics providers.
• Investigate delayed, missing, or incomplete shipments and coordinate resolution.
• Request quotations, product information, timelines, and other vendor requirements.
• Maintain accurate vendor and shipment records.

Research & Management Support

• Conduct online research on healthcare, business, suppliers, markets, and operational topics.
• Investigate questions and gather information to support management decisions.
• Compare suppliers, products, services, and operational solutions.
• Prepare concise research summaries with findings and recommendations.
• Prepare PowerPoint presentations, reports, charts, and operational summaries.
• Highlight important issues, trends, risks, and decisions requiring attention.

Process Improvement

• Identify operational gaps, bottlenecks, and recurring problems.
• Develop and maintain SOPs, checklists, trackers, and workflows.
• Recommend improvements and identify opportunities to automate repetitive work.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, Healthcare Administration, or related field.
• 3-5 years of experience in operations, business operations, healthcare operations, logistics, supply chain, or similar roles.
• Excellent written and spoken English with confidence communicating with U.S.-based executives and senior stakeholders.
• Strong interpersonal, organizational, and relationship-building skills.
• Demonstrated ability to take ownership and work independently.
• Strong prioritization, problem-solving, investigative, and analytical skills.
• Excellent follow-up and task-management abilities.
• Ability to work with incomplete information, ask the right questions, and determine next steps independently.
• Strong attention to detail.
• Proficiency in Microsoft Excel and PowerPoint.
• Comfortable working remotely with distributed teams across time zones.

Preferred Qualifications

• Experience working with U.S.-based companies or customers.
• Healthcare or HealthTech experience.
• Cross-functional project coordination experience.
• Experience creating SOPs and improving workflows.
• Familiarity with AI productivity and workflow automation tools.
• Experience with medical equipment, healthcare supplies, or logistics.