Branch Manager - Aftersales

People Perfect; Lahore; On-site; PKR 2,678,400 - 4,017,600; Full time

Job summary

People Perfect is seeking a Branch Manager – Aftersales for a leading multinational client in Consumer Electronics. You will lead regional after-sales operations, drive service excellence, and enhance customer satisfaction while managing branch performance and ASPs.

Responsibilities include overseeing regional after-sales operations, audits, inventory, KPI achievement, and service profitability, with a focus on timely issue resolution and process improvements.

Qualifications

• Bachelor's or Master's degree in Business Administration, Management, or related fields.
• Proficiency in Microsoft Excel, MS Office, and ERP/CRM systems.
• 5–8 years of experience in after-sales service or branch operations.
• 3–5 years in a supervisory or managerial role.
• Experience in consumer electronics or home appliances preferred.
• Hands-on experience with ASPs, service operations, inventory, and parts control.

Responsibilities

• Manage regional after-sales operations and branch performance.
• Supervise Authorized Service Partners (ASPs).
• Ensure standard installation, repair, and field service quality.
• Ensure compliance with policies, SOPs, KPIs and standards.
• Oversee inventory, spare parts control, and asset accountability.
• Achieve regional KPIs and service targets.
• Improve customer satisfaction by reducing turnaround times and handling complaints.
• Monitor partner compliance and support profitability improvements.
• Manage incentive settlements, warranty claims, and service payments.
• Ensure timely closure of replacement, refunds, and dealer cases.
• Prepare operational reports and suggest process improvements.

Skills

After-sales operations

Branch operations

CRM systems

Team leadership

Education

Bachelor/Master in Business Administration or related

Tools

Excel

MS Office

ERP/CRM systems

Job description

JobOverveiw:

People Perfect is looking for a Branch Manager – Aftersales for one of its leading multinational clients in the Consumer Electronics industry. This is an excellent opportunity for experienced professionals to lead regional after-sales operations, drive service excellence, and enhance customer satisfaction while managing branch performance and Authorized Service Partners (ASPs).

JobResponsibilities:

• Manage complete regional after-sales operations and branch performance.
• Supervise and monitor the performance of Authorized Service Partners (ASPs).
• Ensure standardized installation, repair, and field service quality through inspections and audits.
• Ensure compliance with company policies, SOPs, KPIs, and operational standards.
• Oversee inventory management, spare parts control, and asset accountability.
• Achieve regional operational KPIs and service performance targets.
• Improve customer satisfaction by reducing service turnaround time and resolving complaints effectively.
• Monitor service partner compliance and support profitability improvements.
• Manage incentive settlements, warranty claims, and service-related payments.
• Ensure timely closure of replacement, refund, and dealer service cases.
• Prepare operational reports and recommend process improvements.

Qualifications &Experience:

• Bachelor's or Master's degree in Business Administration (BBA), Management, Electrical Engineering, Electronics Engineering, Mechanical Engineering, or a related field.
• Proficiency in Microsoft Excel, MS Office, and ERP/CRM systems.
• 5–8 years of experience in after-sales service, branch operations, or service operations.
• 3–5 years of experience in a supervisory or managerial role.
• Experience in the consumer electronics or home appliances industry is highly preferred.
• Hands-on experience managing Authorized Service Partners (ASPs), customer service operations, field service teams, inventory management, and spare parts control.
• Strong knowledge of CRM systems, KPI management, budgeting, customer complaint handling, and operational reporting.
  Location: Lahore