Branch Manager

Laundry Xpress LLC; Karachi Division; On-site; PKR 781,200 - 1,116,000; Full time

Benefits offered by this job

Incentive Bonus

Leaves

Job summary

Laundry Xpress LLC in Karachi Division is seeking an experienced Branch Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will have a proven background in management within the laundry or retail sectors and will demonstrate strong organizational skills.

You will be responsible for managing workflow, resolving customer complaints, ensuring timely order processing, and maintaining compliance with hygiene and safety standards.

The position offers an incentive bonus and paid leaves as part of the rewards.

Qualifications

• Proven branch or store management experience in laundry, retail, F&B, or similar consumer services operations.
• Customer service skills, including conflict resolution and complaint handling.
• Strong organizational skills for multitasking and prioritization.

Responsibilities

• Oversee daily operations of the branch, ensuring smooth workflow and service standards.
• Manage customer inquiries, feedback, and complaints professionally.
• Ensure timely order processing and perform quality checks before dispatch.
• Maintain accurate records of orders, payments, and deliveries.

Skills

Customer service skills

Organizational skills

Conflict resolution

Job description

Job Description

Overview

• Oversee daily operations of the branch, ensuring smooth workflow and consistent service standards.
• Ensure outstanding customer service; handle inquiries, feedback, and complaints professionally.
• Ensure timely order processing and perform quality checks before dispatch.
• Maintain accurate records of orders, payments, and deliveries.
• Coordinate with delivery riders and logistics for on-time pickups and drop-offs.
• Maintain cleanliness, hygiene, and safety standards within the outlet.
• Build and maintain strong relationships with existing and new clients to increase retention.
• Manage relationships with vendors and external partners.
• Demonstrate strong organizational and problem‑solving skills.

Job Specification

• Proven branch or store management experience in laundry, retail, F&B, or similar consumer services operations.
• Customer service skills, including conflict resolution, complaint handling, and performance improvement techniques.
• Organizational skills: multitasking, prioritization, and maintaining cleanliness, safety, and compliance standards on-site.

Job Rewards and Benefits

• Incentive Bonus
• Leaves