Branch Operations Manager: Customer Service & Logistics

Laundry Xpress LLC; Karachi Division; On-site; PKR 781,200 - 1,116,000; Full time

Benefits offered by this job

Incentive Bonus

Leaves

Job summary

Laundry Xpress LLC in Karachi Division is seeking an experienced Branch Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will have a proven background in management within the laundry or retail sectors and will demonstrate strong organizational skills.

You will be responsible for managing workflow, resolving customer complaints, ensuring timely order processing, and maintaining compliance with hygiene and safety standards.

The position offers an incentive bonus and paid leaves as part of the rewards.

Qualifications

• Proven branch or store management experience in laundry, retail, F&B, or similar consumer services operations.
• Customer service skills, including conflict resolution and complaint handling.
• Strong organizational skills for multitasking and prioritization.

Responsibilities

• Oversee daily operations of the branch, ensuring smooth workflow and service standards.
• Manage customer inquiries, feedback, and complaints professionally.
• Ensure timely order processing and perform quality checks before dispatch.
• Maintain accurate records of orders, payments, and deliveries.

Skills

Customer service skills

Organizational skills

Conflict resolution

Job description

Laundry Xpress LLC in Karachi Division is seeking an experienced Branch Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will have a proven background in management within the laundry or retail sectors and will demonstrate strong organizational skills.

You will be responsible for managing workflow, resolving customer complaints, ensuring timely order processing, and maintaining compliance with hygiene and safety standards.

The position offers an incentive bonus and paid leaves as part of the rewards.