Branch Customer Service Manager — Drive Team Excellence

Dawlance; Sukkur Division; Sur place; PKR 1 339 000 - 2 232 000; Plein temps

Résumé du poste

Dawlance in Sukkur, Pakistan, invites a dedicated Manager Branch Customer Service to lead our local customer service team. You will oversee service quality, training, reporting to Head Office, and ensure branch operations run smoothly.

The ideal candidate holds an MBA or Bachelor's in Engineering or related field, with 3-5 years in customer service operations or branch management. Proficiency in MS Office and ERP systems, plus strong communication and problem-solving skills, is essential.

Qualifications

• MBA or Bachelor’s degree in Engineering or related discipline.
• 3-5 years of relevant experience in customer service operations and branch management.
• Proficient in MS Office, Excel; strong data analysis, reporting, and communication skills.

Responsabilités

• Ensure branch staff pursue high-quality customer service.
• Identify and arrange training for Customer Service Center staff.
• Maintain system documents and correct errors with HO guidance.
• Ensure branch/franchise reports reach Head Office on time and error-free.
• Visit dealers to resolve product/service issues and gather market feedback.
• Monitor branch performance, asset safety, and policy implementation.

Connaissances

MS Office

Excel

Data analysis

Communication

Problem solving

ERP systems

Formation

MBA or Bachelor’s degree in Engineering or related

Outils

ERP/branch systems

Description du poste

Dawlance in Sukkur, Pakistan, invites a dedicated Manager Branch Customer Service to lead our local customer service team. You will oversee service quality, training, reporting to Head Office, and ensure branch operations run smoothly.

The ideal candidate holds an MBA or Bachelor's in Engineering or related field, with 3-5 years in customer service operations or branch management. Proficiency in MS Office and ERP systems, plus strong communication and problem-solving skills, is essential.