Manager Branch Customer Service

Dawlance; Sukkur Division; On-site; PKR 1,339,000 - 2,232,000; Full time

Job summary

Dawlance in Sukkur, Pakistan, invites a dedicated Manager Branch Customer Service to lead our local customer service team. You will oversee service quality, training, reporting to Head Office, and ensure branch operations run smoothly.

The ideal candidate holds an MBA or Bachelor's in Engineering or related field, with 3-5 years in customer service operations or branch management. Proficiency in MS Office and ERP systems, plus strong communication and problem-solving skills, is essential.

Qualifications

• MBA or Bachelor’s degree in Engineering or related discipline.
• 3-5 years of relevant experience in customer service operations and branch management.
• Proficient in MS Office, Excel; strong data analysis, reporting, and communication skills.

Responsibilities

• Ensure branch staff pursue high-quality customer service.
• Identify and arrange training for Customer Service Center staff.
• Maintain system documents and correct errors with HO guidance.
• Ensure branch/franchise reports reach Head Office on time and error-free.
• Visit dealers to resolve product/service issues and gather market feedback.
• Monitor branch performance, asset safety, and policy implementation.

Skills

MS Office

Excel

Data analysis

Communication

Problem solving

ERP systems

Education

MBA or Bachelor’s degree in Engineering or related

Tools

ERP/branch systems

Job description

About the job

Discover a Home for Your Talents

Founded in 1980, Dawlance is a prominent home appliance brand in Pakistan with a legacy spanning over four decades. Known for its core value of reliability, it became a key subsidiary of Beko in 2016. Since then, Dawlance has steadily expanded its product range, leveraging state-of-the-art technology and R&D. Today, its extensive portfolio includes washing machines, freezers, air conditioners, microwaves, televisions, small domestic appliances, dishwashers, built-in cooking appliances, and water dispensers.

Within the Beko community, every role feels like home, fostering a sense of belonging and growth. We value mutual respect, progressive thinking, and the power of diversity and inclusivity. Our commitment to sustainable development is driven by trust in technology and a dedication to producing confidently. As a member of our team, you'll have the opportunity to showcase your talents and contribute to building a prosperous future for all.

What awaits you in this role?

We are looking for a passionate Manager Branch Customer Service to join our Customer Service Team.

• To ensure the employees in the branch pursue quality of the work in serving customers. And to identify, highlight and arrange the relevant training programs for Customer Service Center staff.
• To maintain check & balance of all system documents, in case of any error take corrective measures with consultations from head of operations.
• To ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues and trainings) are sent to Head Office timely and error free.
• To ensure that employees are well aware of health and safety precautions.
• To visit dealers in the territory, resolve their issues related to products & services and gather market feedback.
• To maintain activities, records and financial transactions regularly and to monitor overall performance of the branch.
• Ensure implementation of policies and procedures as communicated by the HO.
• Monitor the branch affairs and ensure efficient and smooth operations.
• Ensure safety of company assets including stocks at shop, branch and warehouse.
• Develop sales forecasts and submit the same to HO.
• To control warranty, costs, expenses, revenue generations and monitor & analyze the quality improvement services. Also monitor daily collections, reconciliation, and deposits in the bank.
• To ensure the branch runs smoothly and policies & regulations made by management are properly implemented and practiced.
• To monitor the actions of employees and ensure that key performance indicators (KPIs) are met.
• Payment of all utility bills for their respective location.
• To perform any job or task assigned by zonal manager or management.

This position is in Sukkur, Pakistan.

How do we describe a perfect match?

• MBA or Bachelor's degree in Engineering or a related discipline.
• 3-5 years of relevant experience in customer service operations, branch management, after-sales service, team supervision, and dealer or franchise relationship management.
• Strong proficiency in MS Office, particularly Excel and data analysis, with knowledge of ERP/branch operations systems, complaint management, inventory and asset management, financial reconciliation, reporting, and excellent communication and problem-solving skills.

At Beko, where it feels like home, we invite you to explore home of…

Global Minds: Opportunities to learn, grow, and succeed together as one global team.

Impact: Meaningful work that contributes to our communities, the environment, and a more sustainable future.

Innovation: A culture that embraces new ideas and technologies and takes on challenges with confidence.

Camaraderie: A culture of togetherness built on inclusion, care, respect, and mutual support.

Join the Beko Community to open a new chapter in your life journey, where growth, innovation, and personal fulfilment make it feel like home.

Get to know us better by watching our company video:

Company Video

Follow our journey on Instagram @lifeatbeko to see the latest stories on sustainability, innovation, and community initiatives, and explore further on our LinkedIn Life Page:

Beko LinkedIn Life Page

We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, sex, colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion.