Bilingual Front Desk Lead - Admin & Visitor Experience

Recruit AI; Lahore; On-site; PKR 335,000 - 502,000; Full time

Job summary

ZM Holdings in Lahore is seeking a Front Desk Officer to be the first point of contact for visitors and callers. The ideal candidate is fluent in English and Urdu, proficient with Microsoft Office, and well organized to maintain smooth front desk operations.

You will manage a busy reception, greet guests, answer calls, handle data entry with accuracy, and collaborate with other departments to support the company’s goals while maintaining a professional, courteous demeanor under pressure.

Qualifications

• Fluent in English and Urdu required.
• Strong customer service mindset is essential.
• Accurate data entry skills are necessary.
• Well organized with the ability to manage front desk duties.

Responsibilities

• Greet and welcome visitors, providing a professional first impression.
• Manage incoming calls and route them appropriately.
• Oversee data entry tasks accurately and keep records organized.
• Coordinate front desk activities and supervise a team of 50 people.
• Maintain office administration procedures, supplies, and correspondence.
• Prepare reports using Microsoft Office and Excel.
• Communicate effectively in English and Urdu with visitors and team members.
• Handle appointments and meetings, optimizing schedules.
• Keep the front desk area clean, organized, and presentable.
• Collaborate with other departments to support company initiatives.
• Monitor security by following procedures and controlling access.

Skills

English

Urdu

Customer service

Data entry

Tools

Microsoft Office

Excel

Job description

ZM Holdings in Lahore is seeking a Front Desk Officer to be the first point of contact for visitors and callers. The ideal candidate is fluent in English and Urdu, proficient with Microsoft Office, and well organized to maintain smooth front desk operations.

You will manage a busy reception, greet guests, answer calls, handle data entry with accuracy, and collaborate with other departments to support the company’s goals while maintaining a professional, courteous demeanor under pressure.