Assistant Vice President - Technology

Mashreq; Karachi Division; On-site; PKR 4,000,000 - 8,000,000; Full time

Job summary

Mashreq in Karachi seeks a senior leader to drive the delivery, support, and continuous enhancement of the Bank's Self-Service Channels, including ATMs, CDMs, kiosks, and payment systems. The role focuses on ensuring reliability, security, and regulatory compliance while delivering technology-driven improvements to customer experience.

You will oversee project implementations and ongoing enhancements to support growth and maintain uninterrupted banking services across these platforms.

Responsibilities

• Lead delivery, support, and continuous enhancement of the Bank's Self-Service Channels (ATMs, CDMs, kiosks, and payment systems).
• Ensure availability, security, performance, and regulatory compliance of these platforms while driving technology transformation and customer experience improvements.
• Oversee successful implementation of projects, application enhancements, and operational initiatives to support growth and maintain uninterrupted banking services.

Job description

To lead and manage the delivery, support, and continuous enhancement of the Bank's Self-Service Channels, including ATMs, Cash Deposit Machines (CDMs), Kiosks, and Payment Systems.

The role is responsible for ensuring the availability, security, performance, and regulatory compliance of these platforms while driving technology transformation, system optimization, and customer experience improvements.

The position also oversees the successful implementation of projects, application enhancements, and operational initiatives to support business growth, reduce operational risk, and maintain uninterrupted banking services.