Assistant Vice President - Technology

Mashreq Bank; Pakistan; On-site; PKR 1,500,000 - 2,500,000; Full time

Job summary

Mashreq Bank in Pakistan seeks a leader to own the delivery, support and ongoing enhancements of our Self-Service Channels, including ATMs, Cash Deposit Machines, Kiosks and Payment Systems. You will ensure availability, security, performance and regulatory compliance while driving technology transformation, system optimization and customer experience improvements across these platforms.

The role also oversees project delivery and operational initiatives to support growth and maintain

Responsibilities

• Lead delivery and enhancement of Self-Service Channels (ATMs, CDMs, Kiosks, Payment Systems).
• Ensure availability, security, performance and regulatory compliance of platforms.
• Drive technology transformation, system optimization and customer experience improvements.
• Oversee implementation of projects and operational initiatives to support growth and reduce risk.

Job description

To lead and manage the delivery, support, and continuous enhancement of the Bank's Self-Service Channels, including ATMs, Cash Deposit Machines (CDMs), Kiosks, and Payment Systems.

The role is responsible for ensuring the availability, security, performance, and regulatory compliance of these platforms while driving technology transformation, system optimization, and customer experience improvements.

The position also oversees the successful implementation of projects, application enhancements, and operational initiatives to support business growth, reduce operational risk, and maintain uninterrupted banking services.