Assistant Manager HES Administrator

K Electric Gmbh; Karachi Division; Sur place; PKR 1 200 000 - 2 000 000; Plein temps

Résumé du poste

K Electric Gmbh is seeking an experienced AMI Headend Administrator in Karachi to manage the AMI Headend systems across multiple vendors. You will ensure security, access control, and reliable data flows to SAP and MDMS while coordinating with internal teams and external vendors.

You will monitor HES health, optimize processes, and support SLA/DLP negotiations to ensure zero downtime and timely data delivery according to organizational policies.

Qualifications

• BS Engineering (Electrical/Electronics) degree.
• 3+ years of experience in AMI/HES or related field.
• Knowledge of headend systems and vendor management.

Responsabilités

• Head-end Systems (HES) Administration for multiple vendors (Iskraemeco, Hexing, Holley) and their databases.
• Device and user access management for Smart meters and HES software.
• Implement data security, backups, user access control and performance monitoring.
• Integrate HES with external systems (MDMS, SAP, Data Analytics).
• Configure hardware/software modules of Headend systems and meters.
• Regular health monitoring of installed devices/meters and dashboards.

Connaissances

Troubleshooting

Vendor coordination

System monitoring

Access management

Data security

SLA management

Formation

BS Engineering (Electrical/Electronics)

Outils

MDMS

SAP

Data Analytics software

Description du poste

Job Description:

Our employees are our companys greatest asset - they are our real competitive advantage. We possesseimmense power of innovation, immaginationand a desire toattract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the companys mission.

Purpose

This position administers the AMI Headend system of multiple vendors (Iskraemeco, Hexing, and Holley) and their subsequent databases. Moreover, this role also monitors and administer the smart devices, their supporting software(s) and dashboards for each HES. This involves rectification and resolution of technical issues in smart devices, communication topology and HES. Furthermore, this position is responsible for identification of technical requirements & negotiation with internal as well as external parties (vendors) to induct improved and advance systems, technology and tools that suit KE technical & business needs. Ensure zero downtime via continuous monitoring of complete AMI components and their end-to-end connectivity. This position also assists in proper SLA and DLP agreements with multiple AMI vendors WITH the objective of providing error-free and timely data to relevant stakeholders i.e. SAP & MDMS WITHIN the limits of organizational policies, SOPs and departmental objectives.

Education (Mandatory)

BS Engineering (Electrical/Electronics)

Years of Experience

3+ years’ experience

Area of Responsibilities

1 Head-end Systems (HES) Administration

Administration the AMI Headend system of multiple vendors (Iskraemeco, Hexing, and Holley) and their subsequent databases. This includes the following:

• Provision of limited access to Headend system and associated software user for configuration of Smart meters to ensure security for operational users and their activities.
• Dynamic allocation of access to users/external systems based on current and future needs.
• Device management of different meter vendors.
• Administration of databases for all Head end systems.
• Implementation of data security, periodic backups, user access management and performance monitoring of databases.
• Implementation, monitoring & maintenance of integration of HES with current and ongoing external systems (MDMS, SAP and Data Analytics software)
• Configuration of different hardware/software modules of the Headend system which includes:
  • Updates of Software modules/configuration (i.e. addition of modules, schedulers, firmware’s, services etc.)
  • Update of hardware modules (i.e. additional space requirements)
  • Configuration of Smart meters (i.e. firmware updates, configuration updates etc.)
• Regular Health monitoring of installed devices/meters via intelligent monitoring dash boarding

2 Headend optimization and process management

Troubleshooting and solving software issues along with vendor in order to optimize and create an error-free system. This includes the following:

• Facilitation in process design for better understanding of Headend processes
• Support in designing and implementing SOP and policies related to smart devices and HES for improved performance.
• Coordination with IBC, IT, MDMS, Governance for better resolution of issues related to smart meters, HES hardware/software and integration with external systems.

3 SLA and DLP contracts with AMI vendors

Facilitates in proper SLA and DLP agreements with multiple AMI vendors with the objective of providing error-free and timely data to relevant stakeholders:

• Draft technical terms for SLA and DLP with all AMI HES vendors.
• Prepare initial level SOW, assist other teams in drafting codes and specs for AMI assets.
• Timely raising of HES system issues with vendors pertaining to the operations, maintenance, and upkeep.

4 System monitoring and troubleshooting

Facilitation in HES system monitoring and troubleshooting. This includes:

• In-house Development & Implementation of dashboards for monitoring smart meters, their communication status and HES server health.
• Gathering predefined sets of metrics or logs for the purpose of monitoring HES integration with external systems.
• Assist in rectification of communication related issues between smart meter and HES.

KE provides equal employment opportunity (EEO) to all persons regardless of age, color,origin, physical or mental disability, race, religion, creed, gender,marital status, status with regard to public assistanceor any other characteristic protected by federal, state or local laws.

Women and persons with disabilities are encouraged to apply. Role suitability for PWDs will be assessed in accordance with HSE standards.

Requirements: