Application Support Engineer

Systems Limited; Karachi Division; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

Systems Limited in Karachi is seeking a Digital Banking Application Support professional with 4+ years of experience to monitor production, manage incidents, and support mobile banking services for our retail and digital banking clients.

You will work with cross-functional teams and vendors to analyze logs, resolve issues, and drive digital transformation initiatives such as card limits and payment services, ensuring timely service restoration.

Qualifications

• 4+ years of experience in application support, preferably in digital/retail banking.
• Experience with mobile banking applications and CRM/complaints management.
• Strong understanding of production support, incident management, and troubleshooting.

Responsibilities

• Manage customer complaints and issues through CRM systems.
• Monitor and respond to daily production issues reported by various departments.
• Monitor and respond to mobile app reviews and customer feedback.
• Gather business requirements for new digital services and coordinate with mobile application vendors for implementation.
• Support digital transformation initiatives, including credit card limit changes and installment deferment services.
• Perform Level 1 application analysis and troubleshooting by reviewing application logs.
• Coordinate with internal teams and vendors to resolve issues and ensure timely service restoration.

Skills

Production support

Incident management

Logs analysis

Analytical thinking

Problem solving

Communication

Tools

CRM systems

Mobile banking apps

Job description

We are looking for a Digital Banking Application Support professional with 4+ years of experience, preferably within retail banking or digital banking environments.

Key Responsibilities

• Manage customer complaints and issues through CRM systems.
• Monitor and respond to daily production issues reported by various departments.
• Monitor and respond to mobile app reviews and customer feedback.
• Gather business requirements for new digital services and coordinate with mobile application vendors for implementation.
• Support digital transformation initiatives, including credit card limit increase/decrease and installment deferment services.
• Perform Level 1 application analysis and troubleshooting by reviewing application logs.
• Coordinate with relevant internal teams and vendors to resolve application issues and ensure timely service restoration.

Key Requirements

• 4+ years of experience in application support, preferably in digital/retail banking.
• Hands-on experience supporting mobile banking applications.
• Strong understanding of production support, incident management, and troubleshooting.
• Experience with CRM/complaints management and vendor coordination.
• Ability to analyze application logs and perform initial root-cause investigation.
• Strong communication, analytical, and problem-solving skills.