Application Support Engineer

Think Digitally; Karachi Division; On-site; PKR 670,000 - 1,116,000; Full time

Benefits offered by this job

Above market salary

Bi-annual increments

Performance based bonuses

Flexible working arrangements

Health care coverage

Casual leaves

Annual leaves

Maternity and paternity leaves

Job summary

A tech support company in Karachi seeks an experienced user support specialist to provide first-level support and manage service tickets. The ideal candidate will have a Bachelor's degree and strong communication skills. This role offers an above-market salary, performance-based bonuses, and comprehensive health benefits. Flexible working arrangements are encouraged for a healthy work-life balance.

Qualifications

• Minimum 1 year of experience in a related role.
• Genuine interest in providing high-quality service.
• Ability to learn and adapt quickly.
• Confident with client engagement and taking a lead role in discussions/meetings.
• A genuine interest in providing high-quality service.
• A passion for constantly upskilling and ability to learn and adapt quickly.
• Ability to work in a collaborative team environment with low oversight.

Responsibilities

• Provide 1st level support and identify user issues.
• Log service tickets in Microsoft Azure DevOps.
• Respond in a timely manner to service issues.
• Gather and analyze information about the client issue and determine which team is suited to resolve the problem.
• Responding in a timely manner to service issues and requests to support SLA targets.
• Create and update knowledge articles.

Skills

Communication skills

Client engagement

Team collaboration

Problem-solving

Adaptability

Education

Bachelor's degree in business or computer science

Tools

Microsoft Azure DevOps

Job description

Responsibilities

• Provide 1st level support to users and identify the issues/change requests advised by the users within the applications
• Maintain ownership of tickets and effectively log service tickets in Microsoft Azure DevOps
• Employ basic procedures for user account management and access for various applications
• Gather and analyze information about the client issue and determine which team is suited to resolve the problem
• Responding in a timely manner to service issues and requests to support SLA targets
• Create and update knowledge articles

Skills & Requirements

• Bachelor's in business, computer science, or related field.
• Minimum 1 year of experience in a related role
• Fantastic communication skills (both verbally and written)
• Confident with client engagement and taking a lead role in discussions/meetings
• A genuine interest in providing high-quality service
• A passion for constantly upskilling along with the ability to learn and adapt quickly
• You excel in a collaborative team environment, but you have the maturity and drive to work with a low level of oversight

Offerings & Benefits

• Above market salary
• Bi-annual increments
• Performance based bonuses
• Flexible working arrangements for healthy work-life balance
• Recreational and entertainment events
• Dynamic team and great team culture
• OPD health care for self, spouse, children and parents
• Emergency and hospitalization medical coverage
• Maternity care coverage for pre-natal and post-natal medical expenses
• Unlimited 24/7 tele-consultations with GPs
• Significant discounts on tele-consultations with specialist doctors
• Significant discounts on leading labs for medical tests.
• Significant discounts on leading pharmacies for medicines
• Health and wellbeing counselling
• Casual leaves
• Sick leaves
• Annual leaves
• Wedding leaves
• Haj leaves
• Pilgrimage leaves
• Maternity leaves
• Paternity leaves
• Bereavement leaves