Air Freight Executive

DHL Global Forwarding; Lahore; On-site; PKR 900,000 - 1,200,000; Full time

Job summary

DHL Global Forwarding seeks an experienced Air Freight Export Operations professional to manage day-to-day shipments efficiently, meeting KPIs and customer expectations.

You will coordinate with cross-functional teams, handle inquiries, ensure data accuracy, and support carrier negotiations to drive station growth. Strong communication and MS Office skills are essential for success.

Qualifications

• Minimum 2-3 years of export operations work experience at multinational or renowned local freight forwarding company.
• Bachelor's degree or equivalent in relevant field.
• Strong understanding of Air exports regulations and documentation.

Responsibilities

• Own and manage day-to-day air freight export operations.
• Handle customer and network air exports enquiries with timely responses.
• Execute shipments accurately and promptly in the system.
• Negotiate with carriers and support business growth of the station.

Skills

Air exports

Customer communication

Negotiation

Data accuracy

Cross-functional collaboration

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

We are seeking an incumbent who will be responsible for handling day-to-day shipments & operational activities of Air Freight exports in the most efficient, smooth and productive manner meeting all KPIs, service deliverables & customer expectations.

Roles & Responsibilities

• Owning and displaying DGF's values.
• Handling customer & network air exports enquiries.
• Executing shipments in a timely manner while ensuring data accuracy in the system.
• Negotiating prices with carriers and support the business growth of the station.
• Coordinating effectively with cross functional teams (Sales, Sales Support, Brokerage, Transport etc.) and ensuring task completion in a timely manner.
• Ensuring a healthy and potential business relation with carriers, customers, and all vendors.
• Ensuring and improving minimum email response time.
• Handling customer complaints in most effective manner or assigns tasks to other functions/teammates.
• Handling aggravated & annoyed customers and bridging the communication gap.
• Learn and understand important KPIs and their impacts and work towards improved results, if needed.
• Taking part in discussions with regional compliance team to improve station's KPI performance.

Skills, Qualifications & Experience

• Minimum 2-3 years of export operations work experience at multinational or renowned local freight forwarding company.
• Minimum bachelor's degree or equivalent experience/qualification in relevant field.
• Strong understanding of Air exports regulations and documentation.
• Possessing excellent communication, management and interpersonal skills.
• Command over Microsoft Office and other related software.