AI-Driven Office Administrator for Disability Services

Hall & Prior Aged Care Group; Darra; On-site; PKR 15,477,000 - 16,444,000; Full time

Benefits offered by this job

Salary + Super

Full/Part-Time options

Central role

Modern AI tools

Job summary

Hall & Prior Aged Care Group is seeking an experienced administrator to support frontline disability services in a modern, AI-enabled workplace. You will handle inquiries, coordinate participant intake, maintain CRM records and ensure documentation meets NDIA standards.

Reporting to the Operations Manager, you’ll draft and track service agreements, assist onboarding, monitor credentials, and prepare clean billing batches for NDIA claims using AI tools. Australian working rights required.

Qualifications

• Administration experience, preferably in disability services, allied health or care.
• Practical experience using generative AI tools such as ChatGPT, Claude or Copilot.
• Familiarity with platforms like SharePoint, Google Workspace, Xero and ShiftCare or similar.
• Knowledge of NDIS fundamentals, including funding types and basic compliance.

Responsibilities

• Being the first point of contact for inquiries via phone, email and digital intake forms.
• Coordinating participant intake and maintaining accurate CRM records.
• Drafting and tracking Service Agreements and support schedules.
• Using AI tools to draft communications and format notes.
• Monitoring support worker credentials and coordinating onboarding and inductions.
• Preparing clean billing batches for NDIA claims.
• Maintaining day-to-day office functionality and digital document libraries.
• Ensuring documentation meets NDIA Practice Standards.

Skills

Administration experience

Generative AI tools

Attention to detail

Professional communication

Tools

SharePoint

Google Workspace

Xero

ShiftCare

Job description

Hall & Prior Aged Care Group is seeking an experienced administrator to support frontline disability services in a modern, AI-enabled workplace. You will handle inquiries, coordinate participant intake, maintain CRM records and ensure documentation meets NDIA standards.

Reporting to the Operations Manager, you’ll draft and track service agreements, assist onboarding, monitor credentials, and prepare clean billing batches for NDIA claims using AI tools. Australian working rights required.