Office Administrator

Hall & Prior Aged Care Group; Darra; On-site; PKR 15,477,000 - 16,444,000; Full time

Benefits offered by this job

Salary + Super

Full/Part-Time options

Central role

Modern AI tools

Job summary

Hall & Prior Aged Care Group is seeking an experienced administrator to support frontline disability services in a modern, AI-enabled workplace. You will handle inquiries, coordinate participant intake, maintain CRM records and ensure documentation meets NDIA standards.

Reporting to the Operations Manager, you’ll draft and track service agreements, assist onboarding, monitor credentials, and prepare clean billing batches for NDIA claims using AI tools. Australian working rights required.

Qualifications

• Administration experience, preferably in disability services, allied health or care.
• Practical experience using generative AI tools such as ChatGPT, Claude or Copilot.
• Familiarity with platforms like SharePoint, Google Workspace, Xero and ShiftCare or similar.
• Knowledge of NDIS fundamentals, including funding types and basic compliance.

Responsibilities

• Being the first point of contact for inquiries via phone, email and digital intake forms.
• Coordinating participant intake and maintaining accurate CRM records.
• Drafting and tracking Service Agreements and support schedules.
• Using AI tools to draft communications and format notes.
• Monitoring support worker credentials and coordinating onboarding and inductions.
• Preparing clean billing batches for NDIA claims.
• Maintaining day-to-day office functionality and digital document libraries.
• Ensuring documentation meets NDIA Practice Standards.

Skills

Administration experience

Generative AI tools

Attention to detail

Professional communication

Tools

SharePoint

Google Workspace

Xero

ShiftCare

Job description

EARN $80k to $85k pa + Super | Negotiable Based on Experience

Join a Disability Support Provider Guided by Respect, Empathy and Dignity

Utilise Your Administration Experience in a Modern, AI-Enabled Workplace

About The Company

Our client is a disability support services provider committed to the values of Respect, Empathy and Dignity. They deliver compliant, client-focused support to participants, backed by modern digital workflows, automation and AI productivity tools.

About The Opportunity

The primary purpose of this position is to provide the administrative backbone for front-line disability support operations, ensuring the smooth, compliant and client-focused delivery of services.

Reporting directly to the Operations Manager, some of your responsibilities will include:

• Being the first point of contact for inquiries via phone, email and digital intake forms
• Coordinating participant intake and maintaining accurate CRM records
• Drafting and tracking Service Agreements and support schedules
• Using AI tools like ChatGPT or Microsoft Copilot to draft communications and format notes
• Monitoring support worker credentials and coordinating onboarding and inductions
• Preparing clean billing batches for Plan Managers, Self-Managed clients and NDIA claims
• Maintaining day-to-day office functionality and digital document libraries
• Ensuring documentation meets NDIS Practice Standards

About You

The successful candidate will have:

• Administration experience, preferably in disability services, allied health or care
• Practical experience using generative AI tools such as ChatGPT, Claude or Copilot
• Familiarity with platforms like SharePoint, Google Workspace, Xero and ShiftCare or similar
• Knowledge of NDIS fundamentals, including funding types and basic compliance
• Awareness of privacy, ethics and data security when using AI tools
• A valid NDIS Worker Screening Check (or ability to clear one) and Working with Children Check
• Right to work in Australia, with a current Driver Licence preferred
• Strong attention to detail and a warm, professional communication style
• An adaptable, organised approach with curiosity for better ways of working

What’s in it for You?

• Competitive Salary of $80k to $85k pa + Super
• Full-Time or Part-Time Options | Choose What Suits You
• Central Role in a Purpose-Driven Organisation
• Join a Provider Guided by Respect, Empathy and Dignity
• Work with Modern Digital Workflows and AI Tools
• Varied Role Spanning Onboarding, Compliance, Billing and Office Logistics
• Get Hands-On with ShiftCare, Xero, SharePoint or Google Workspace
• Opportunity to Help Streamline How the Office Operates