Account Manager / Customer Success Manager

Brickstech; Lahore; On-site; PKR 1,339,000 - 2,678,000; Full time

Job summary

Mammoth-AI is hiring a Customer Success & Account Manager in Lahore to own client relationships, drive satisfaction, and support account growth. You will work across Delivery, Engineering, Product, QA, and Leadership to ensure successful outcomes, renewals, and long-term partnerships for AI services and SaaS offerings.

The role requires 3+ years in customer success or account management with strong communication and stakeholder management skills.

Qualifications

• 3+ years in Customer Success, Account Management, Client Services, or Account Growth.
• Experience with B2B or Enterprise customers.
• Experience in AI Services, Software Development, Technology Consulting, Managed Services, QA & Testing, or SaaS.

Responsibilities

• Act as the primary point of contact for assigned accounts.
• Build trusted relationships with client stakeholders and understand goals.
• Coordinate with Delivery, Engineering, Product, QA, and Leadership teams.
• Track client requests, action items, and commitments.
• Support renewals and long-term partnerships; identify growth opportunities.

Skills

Communication skills

Stakeholder management

Cross-functional collaboration

Customer relationship management

Retention focus

Tools

Salesforce

HubSpot

Jira

Job description

Job Description

Mammoth-AI helps organizations adopt and operationalize AI through a combination of enterprise services and AI-native products including TestMax, iĉod, and Voyager.

We’re looking for a Customer Success & Account Manager to own client relationships, drive customer satisfaction, support account growth, and help ensure successful outcomes across our engagements.

Responsibilities

Client Success

• Act as the primary point of contact for assigned accounts
• Build trusted relationships with client stakeholders
• Understand customer goals, priorities, and challenges
• Conduct regular customer check-ins and business reviews
• Ensure a positive customer experience throughout the engagement lifecycle

Account Management

• Coordinate with Delivery, Engineering, Product, QA, and Leadership teams
• Track client requests, action items, and commitments
• Manage risks, concerns, and escalations
• Ensure clients receive timely updates and clear communication

Growth & Retention

• Identify opportunities for account expansion
• Support renewals and long-term partnerships
• Surface customer needs that align with Mammoth services or products
• Contribute to customer references, testimonials, and case studies

Requirements

• 3+ years in Customer Success, Account Management, Client Services, or Account Growth
• Experience working with B2B or Enterprise customers
• Experience within one of the following:
  • AI Services
  • Software Development
  • Technology Consulting
  • Managed Services
  • QA & Testing
  • SaaS
• Strong communication and stakeholder management skills
• Ability to work effectively across technical and non-technical teams

Nice To Have

• AI or Emerging Technology experience
• Enterprise software experience
• Familiarity with Salesforce, HubSpot, Jira, or similar tools
• Experience working with US-based clients

Success Measures

• Customer Retention
• Customer Satisfaction
• Account Growth
• Successful Renewal Outcomes