Account Manager Customer Success Manager

Mammoth-AI; Lahore; On-site; PKR 2,000,000 - 3,000,000; Full time

Job summary

Mammoth-AI is seeking a Customer Success & Account Manager to own client relationships, drive satisfaction, and support growth across engagements in a dynamic tech environment.

You will work closely with cross-functional teams to ensure successful outcomes, manage risks, and renewals, and surface opportunities for expanding Mammoth services with enterprise customers.

Qualifications

• 3+ years in Customer Success or Account Management.
• Experience with B2B/enterprise customers.
• Strong communication and stakeholder management skills.

Responsibilities

• Own client relationships and be the primary point of contact for assigned accounts.
• Coordinate with Delivery, Engineering, Product, QA, and Leadership teams.
• Identify opportunities for account growth and support renewals.

Skills

Customer Success

Account Management

Stakeholder mgmt

Communication

B2B/Enterprise

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Jira

Job description

Job Description:

About Mammoth-AI Mammoth-AI helps organizations adopt and operationalize AI through a combination of enterprise services and AI-native products including TestMax, icōd, and Voyager.

We're looking for a Customer Success & Account Manager to own client relationships, drive customer satisfaction, support account growth, and help ensure successful outcomes across our engagements.

Responsibilities

Client Success

• Act as the primary point of contact for assigned accounts
• Build trusted relationships with client stakeholders
• Understand customer goals, priorities, and challenges
• Conduct regular customer check-ins and business reviews
• Ensure a positive customer experience throughout the engagement lifecycle

Account Management

• Coordinate with Delivery, Engineering, Product, QA, and Leadership teams
• Track client requests, action items, and commitments
• Manage risks, concerns, and escalations
• Ensure clients receive timely updates and clear communication

Growth & Retention

• Identify opportunities for account expansion
• Support renewals and long-term partnerships
• Surface customer needs that align with Mammoth services or products
• Contribute to customer references, testimonials, and case studies

Requirements

• 3+ years in Customer Success, Account Management, Client Services, or Account Growth
• Experience working with B2B or Enterprise customers
• Experience within one of the following:
• AI Services
• Software Development
• Technology Consulting
• Managed Services
• QA & Testing
• SaaS

Strong communication and stakeholder management skillsAbility to work effectively across technical and non-technical teams

Nice To Have

• AI or Emerging Technology experience
• Enterprise software experience
• Familiarity with Salesforce, HubSpot, Jira, or similar tools
• Experience working with US-based clients

Success Measures

• Customer Retention
• Customer Satisfaction
• Account Growth
• Successful Renewal Outcomes