Account Manager – Client Services

IO DIGITAL; Karachi Division; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

IO Digital is seeking a motivated Account Manager to strengthen client relationships, support marketing strategies, and oversee social media activities including posting, reporting, and community management.

You will act as the primary client contact, coordinate with internal teams, and ensure campaigns meet client expectations with timely deliverables.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 2–3 years of social media management or marketing experience is a plus.
• Strong verbal and written communication skills.
• Basic understanding of social media platforms and best practices.
• Proficiency in Microsoft Office Suite.
• Creative thinking and problem-solving abilities.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Eagerness to learn and grow in marketing and client management.

Responsibilities

• Act as the primary point of contact for clients on social and digital initiatives, ensuring timely updates and clear communication.
• Take ownership of assigned client accounts as the main client-facing lead.
• Meet with clients to understand requirements, review briefs, and debrief internal teams.
• Coordinate with design, animation, media, PR, influencer marketing, community management, and content teams for campaigns.
• Oversee all internal operations related to client campaigns and ensure timely, accurate deliverables.
• Manage and oversee final outputs to align with client requirements and revisions.
• Publish and schedule organic content across platforms (Meta, YouTube, LinkedIn, TikTok, X).
• Develop always-on social calendars, campaign plans, and presentations with cross-team support.
• Present campaign ideas, concepts, and project plans to clients.

Skills

Client relationship management

Social media management

Communication (written)

Time management

Education

Bachelor’s degree in Marketing/Communications/Business

Tools

Microsoft Office Suite

Job description

Summary

IO Digital is seeking a motivated and enthusiastic Account Manager to join our team. In this role, you will assist in managing client relationships, support marketing strategies, and help oversee social media platforms including posting, reporting, and community management.

Summary

IO Digital is seeking a motivated and enthusiastic Account Manager to join our team. In this role, you will assist in managing client relationships, support marketing strategies, and help oversee social media platforms including posting, reporting, and community management.

Key Responsibilities

• Act as the primary point of contact for clients on all social and digital initiatives, ensuring timely updates, clear communication, and smooth coordination across planned, always-on, periodic, and ad-hoc campaigns.
• Take complete ownership of assigned client accounts, serving as the main client-facing account lead.
• Meet and liaise with clients to understand requirements, review briefs, create contact reports, and debrief internal teams accordingly.
• Coordinate closely with internal teams including design, animation, media, PR, influencer marketing (IM), community management, and content to ensure seamless campaign execution.
• Oversee all internal operations related to client campaigns, ensuring deliverables are completed accurately, on time, and as per client expectations.
• Manage and oversee final approved outputs, ensuring they align with client requirements and incorporate all revisions/modifications.
• Publish and schedule organic content (posts, stories, reels, videos) across platforms including Meta, YouTube, LinkedIn, TikTok, Twitter/X, and others as mandated by the client.
• Develop always-on social media calendars, campaign plans, and presentations with the support of design and PR/IM teams.
• Present campaign ideas, creative concepts, and project plans to clients.
• Lead, monitor, and coordinate all agency deliverables during client events such as shoots, special day productions, and live activations.
• Ensure end-to-end data delivery and manage production-related tasks following live events or shoots.
• Manage assigned social media community moderation and engagement tasks when required.
• Prepare client reports, performance decks, and documentation as needed.
• Support new business development by assisting in agency pitches when required.
• Work closely with creative, design, and content teams to support the successful execution of client marketing campaigns.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 2-3 years experience in social media management or marketing is a plus.
• Strong verbal and written communication skills.
• Basic understanding of social media platforms and best practices.
• Proficiency in Microsoft Office Suite.
• Creative thinking and problem-solving skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Eagerness to learn and grow in the field of marketing and client management.