Account Executive – Client Services

IO DIGITAL; Karachi Division; On-site; PKR 558,000 - 892,800; Full time

Job summary

IO DIGITAL is seeking a digital Account Manager in Karachi to act as the primary contact for clients on social and digital campaigns. Responsibilities include managing client operations, creating campaign presentations, and ensuring timely delivery of content across platforms. Ideal candidates should have a Bachelor's degree in Marketing or related field, along with 1-2 years of experience in a digital-first agency. Skills in account management and communication are essential, along with proficiency in tools like Canva and Capcut.

Qualifications

• 1-2 years of experience in account management, social media, or digital marketing.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple projects.

Responsibilities

• Act as the primary point of contact for clients across all campaigns.
• Manage internal operations with various teams.
• Create and present campaign plans and reports.

Skills

Account management

Social media

Digital marketing

Communication skills

Project management

Education

Bachelor’s degree in Marketing, Communications, Business or related field

Tools

Canva

Capcut

Job description

Key Responsibilities

• Act as the primary point of contact for the client/s on all things social/digital, ensuring timely updates, responses, and clarity across all campaigns & requirements which may be planned, periodic and always-on and ad-hoc.
• Manage complete internal operations of the client/s across all campaigns with internal teams including design, animation, media, PR, IM, community teams if required.
• Meet and liaise with client/s to discuss and identify their requirements, understanding brief documents, making contact reports and debriefing with relevant teams at the agency.
• Take complete ownership of the client’s portfolio business as the main client facing account lead.
• Manage a seamless system of final approved output, based on client’s requirements, post revisions / modifications for everything from the client.
• Publish/Digitally post all organic feed content / posts / stories / reels on all platforms as scheduled and mandated by client relevant and officiated by the client including META, YT, Linked-In, Tik Tok and Twitter and other platforms as and when officiated.
• Create always-on calendars, campaign plan presentations incorporating help from design, IM/PR team.
• Present the campaign ideas and presentations to the client as per their requirements and plans.
• Lead, monitor and make necessary arrangements for seamless execution of all committed deliverables from agency on Client events including shoots, special day productions.
• Ensure end-to-end data delivery and assist on work deliverables related to production post live events / shoots.
• Conduct physical / online market surveys and prepare competitive analysis for social platforms.
• Assist in video content/ reels / short video making and posting for live events and other content.
• Be up to date with new social media trends for content and platform updates.
• Manage on-ground activities/ events/ live feeds/ others if required.
• Manage social media platforms communities and moderation.
• Create client reports as mandated by them.
• Assist in pitches, along with other agency colleagues, with the aim of securing new business for the agency as and when required.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 1-2 years of experience in account management, social media, or digital marketing within a digital-first agency environment.
• Proficient in the use of tools for deck making, creating short video content like Canva, Capcut etc.
• Strong understanding of social media platforms, digital campaigns, and content management.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple projects and meet tight deadlines.