Zoom Support Representative

MicroSourcing; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare from day one

Paid time off

Group life insurance

Performance bonuses

Collaborative environment

Flexible work arrangements

Job summary

MicroSourcing in the Philippines is seeking a Zoom Support Representative for an onsite night-shift role in Eastwood, Quezon City. You will handle customer inquiries across email, SMS, and phone, delivering accurate product and policy information while resolving issues to ensure a high-quality service experience.

Applicants should have at least 1 year of customer service experience. The role offers competitive rewards, healthcare coverage from day one, paid time-off with cash conversion, group

Qualifications

• At least 1 year of experience in customer service.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, and calls.
• Provide accurate information about products, services, and company policies.
• Resolve customer inquiries and complaints or escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.

Skills

Customer service

Communication skills

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position:

Zoom Support Representative

Location:

Eastwood, Quezon City

Work setup & shift:

Onsite | Night shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

As a Zoom Support Representative, You Will

Customer Service

• Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls).
• Provide accurate information about products, services, and company policies.
• Address and resolve customer inquiries and complaints or escape them when necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality service delivery.

Business Administration

• Manage schedules, calendars, and appointments for internal teams or management.
• Organize and maintain reports, records, and essential documents.
• Support team coordination by managing administrative logistics/tasks.
• Assist with basic project management tasks, event planning and other business-related conditions need or instructions.
• Demonstrate commitment to completing tasks allowances?!

What You Need

Non-negotiables

• At least a year of experience within the customer service industry
• Strong … ........................................……… independence (...) ;??.......

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply

Requirements: