SaaS Support Specialist

MicroSourcing; Manila; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a SaaS Support Specialist in Eastwood, Quezon City, Philippines. This role operates in a hybrid setup with night shifts and focuses on helping clients across multiple products and configurations.

As the first point of contact for customer issues, you will log, triage, and manage support cases to full resolution, leveraging Salesforce to track progress while contributing to a collaborative, growth-oriented team environment.

Qualifications

• Experience in SaaS customer support is preferred.
• Experience with multi-product support.
• Familiarity with Salesforce or similar ticketing systems.

Responsibilities

• Support clients across multiple products.
• Initial point of contact for customer support issues.
• Log and track issues through the life cycle of a support case.
• Triage incoming support cases.
• Handle client configurations.
• Manage support cases related to internal/external configuration changes.

Skills

Customer support

Ticketing systems

Salesforce

Tools

Salesforce

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: SaaS Support Specialist

Work setup: Hybrid | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Role Overview

• Support clients across multiple products
• Initial point of contact for customer support issues
• Responsible for support cases through the entire life cycle of the support case
• Log and track issues in support ticketing system (SalesForce)
• Triage incoming support cases
• Responsible for handling intricate customer support issues
• Handle client configurations

Handle support cases related to internal/external configuration changes/tasks, data entry, etc.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply